IT Supervisor - Omaha

Information Technology Supervisor

WarHorse Casino Omaha

SUMMARY DESCRIPTION

The Information Technology Supervisor is responsible for leading and supervising the IT support team at WarHorse Casino Omaha. This role oversees property-level technology operations, including hardware, software, and network systems, ensuring reliable and efficient support for all end users.

The IT Supervisor serves as a key liaison between property operations, vendors, and WarHorse Gaming, LLC IT leadership. This position provides technical expertise, operational oversight, and strategic support to ensure all systems meet business needs in a fast-paced, 24/7 casino environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Demonstrate and uphold the Mission, Vision, and Values of WarHorse Gaming, LLC.

• Lead, manage, and supervise daily activities of IT support staff at the Omaha property.

• Oversee day-to-day IT operations, including task delegation, troubleshooting escalations, and team guidance.

• Provide hands-on technical support for all casino systems, applications, and infrastructure.

• Diagnose and resolve hardware, software, and network issues; escalate complex issues to senior IT leadership as needed.

• Establish and maintain strong working relationships with IT vendors and service providers.

• Develop, document, and maintain standard operating procedures for system installations, upgrades, and configurations.

• Ensure compliance with all internal controls, policies, procedures, and regulatory requirements.

• Monitor system performance and proactively identify opportunities for improvement.

• Prepare reports, updates, and documentation for WarHorse Gaming, LLC IT leadership.

• Respond to after-hours and emergency calls to support critical business operations.

• Collaborate with property leadership to align IT services with operational needs.

• Perform supervisory responsibilities including hiring input, training, scheduling, coaching, performance management, and disciplinary actions.

• Maintain current knowledge of all systems and technologies utilized within the casino environment.

• Perform additional duties as assigned.

QUALIFICATIONS / JOB SPECIFICATIONS

• Associate’s degree in Computer Science, Information Technology, or a related field required; Bachelor’s degree preferred.

• Minimum of two (2) years of casino IT operations experience required.

• Minimum of two (2) years of supervisory or leadership experience required.

• Strong experience with:

  • Server technologies and implementations

  • Networking (LAN/WAN), DNS, DHCP

  • Microsoft Office 365 and Active Directory

  • Low voltage systems and IP phone systems

  • Point of Sale (POS) systems

  • Hotel Property Management Systems (PMS)

  • Casino Management and Player Tracking Systems (slots and table games)

  • System integrations across multiple platforms

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Ability to maintain confidentiality and handle sensitive information with discretion.

• Excellent troubleshooting, analytical, and problem-solving skills.

• Strong leadership, communication, and team development abilities.

• Ability to remain composed and effective under pressure.

CORE COMPETENCIES

• Leadership & Navigation

• Communication

• Analytical & Critical Thinking

• Relationship Building

• Teamwork Orientation

• Problem Solving & Analysis

• Business Acumen

• Flexibility & Adaptability

• Integrity & Trust

• Guest Focus

• Initiative

• Decision Making

• Stress Management & Composure

TRAVEL REQUIREMENTS

• Primarily local travel within the Omaha area.

• Occasional travel to other WarHorse Gaming properties required.

• Limited overnight travel may be necessary.

WORK ENVIRONMENT / SCHEDULE

This is a full-time position supporting a 24/7/365 operation. Standard hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; however, evenings, weekends, holidays, and on-call availability are required based on business needs.

CERTIFICATIONS / LICENSING

• Must be able to obtain and maintain a Nebraska Gaming License.

• Valid driver’s license required.

• This position does not involve alcohol service or comp authority.

DISCLAIMER

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status. Preference may be given to Native American candidates in accordance with applicable law.