Slot Attendant (Full-Time / Part-Time Available)
Pay: $15/hour + Tips
Position Summary
WarHorse Gaming Omaha is seeking a guest-focused Slot Attendant to deliver an exceptional gaming experience on our casino floor. This role is responsible for assisting guests with slot machine operations, jackpots, and service needs while maintaining a strong presence on the floor.
If you thrive in a fast-paced, high-energy environment and enjoy providing top-tier service, this is a great opportunity to join our team.
Key Responsibilities
- Provide outstanding guest service by actively assisting guests on the gaming floor
- Respond promptly to slot machine issues and guest requests
- Perform minor machine repairs and resets as needed
- Process and verify hand-paid jackpots in accordance with internal controls
- Replenish ticket voucher paper in machines
- Explain game features, payouts, and jackpots to guests
- Create player accounts and issue player cards
- Assist guests with beverage service requests
- Maintain security of assigned equipment (keys, radios, handheld devices)
- Handle guest concerns professionally with empathy and ownership through resolution
- Support team members and maintain a positive work environment
- Follow all company policies, procedures, and regulatory requirements
- Attend required trainings and assist with onboarding of new team members
Qualifications
- Must be 21 years of age or older
- High school diploma or GED required (or equivalent experience)
- Prior customer service experience required
- Gaming or hospitality experience preferred
- Strong communication and problem-solving skills
- Comfortable using mobile devices, tablets, and basic computer systems
- Ability to multitask and remain composed in a fast-paced environment
- Demonstrated commitment to guest service excellence
Core Competencies
- Guest Focus
- Communication
- Team Collaboration
- Problem Solving
- Flexibility & Adaptability
- Professionalism & Ethical Conduct
- Composure Under Pressure
Work Environment & Schedule
- Must be flexible to work days, nights, weekends, and holidays
- Casino environment includes exposure to secondhand smoke and noise levels
- Role requires standing, walking, and lifting up to 50 lbs as needed
Licensing Requirements
- Must be able to obtain and maintain a Nebraska Gaming License
Benefits (Full-Time Eligible)
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match (Immediate Vesting)
- Paid Time Off (Vacation, Sick, Holiday)
- Quarterly Incentive Program
- Discounted Meal Program
Why Join WarHorse Gaming?
At WarHorse Gaming, we are committed to creating an exciting and welcoming environment for both our guests and team members. This is more than a job—it’s an opportunity to be part of a growing organization that values service, teamwork, and community.
Equal Opportunity Statement
Ho-Chunk, Inc. / WarHorse Gaming is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Preference may be given to persons of Native American descent in accordance with applicable laws.
