Slot Performance Manager - Omaha

Slot Performance Manager

Position Summary

The Slot Performance Manager oversees daily slot operations and drives performance optimization across all gaming systems. This role is responsible for managing slot analytics, maintenance coordination, team leadership, and regulatory compliance to ensure operational excellence and revenue growth. Salary is BOE

Key Responsibilities

• Lead day-to-day slot operations, including installs, upgrades, conversions, and maintenance coordination
• Analyze slot performance data to identify trends and improve profitability
• Manage, coach, and evaluate team members; oversee hiring and training processes
• Ensure compliance with all internal policies and applicable gaming regulations
• Maintain optimal staffing levels and support special events and promotions
• Monitor operational effectiveness and implement continuous improvement strategies
• Collaborate with HR on employee relations and performance management
• Deliver high-quality guest service, resolving issues with professionalism and discretion
• Stay current on industry trends, systems, and technologies
• Maintain security and accountability of company-issued equipment

Qualifications

• Must be 21 years or older
• Bachelor’s degree in Business, Hospitality, Marketing, or related field (or equivalent experience)
• 5+ years of slot operations experience; 3+ years in a leadership role preferred
• Strong analytical, organizational, and problem-solving skills
• Proven leadership and team management ability
• Proficiency in Microsoft Office and slot/player tracking systems
• Knowledge of gaming regulations and compliance standards

Core Competencies

• Leadership & Team Development
• Analytical Thinking & Business Acumen
• Communication & Relationship Building
• Problem Solving & Decision Making
• Guest Focus & Professionalism
• Adaptability & Stress Management

Work Environment & Requirements

• Flexible schedule, including nights, weekends, and holidays
• Exposure to casino environment, including secondhand smoke and noise
• Ability to stand, walk, and lift up to 25 lbs as needed
• Must be able to obtain and maintain a Nebraska Gaming License

Additional Information

• Some local and occasional overnight travel may be required
• Position includes responsibility related to alcohol service and comp authority

PHYSICAL REQUIREMENTS ASSESSMENT
 
Rating Scale
 
0 – Not Applicable to This Position

1 – Normal:  Conditions Similar to Everyday Life

2 – Above Average:  Beyond Normal Levels

3 – Extreme:  Extraordinary Levels
 
Critical Job Elements:  For the questions that follow, use the rating scale above to describe the job.
WORK ENVIRONMENT:

1Accessibility of all worksites required for the position
1Exposure to weather and temperature extremes
1Exposure to darkness
1Exposure to cramped spaces
1Exposure to loud noises
1Exposure to chemicals and fumes
1Exposure to dust
1Exposure to heights
1Exposure to work safety hazards
2Exposure to secondhand smoke
2Amount of overtime/extended work hours required
 

PHYSICAL EFFORT:

1Physical mobility:  movement from place to place on the job, considering distance and speed
1Physical agility:  ability to maneuver body while in place
1Ability to lift up to 25 lbs.
1Physical strength to manage routine office materials and tools
1Dexterity of hands and fingers
1Dexterity of feet
1Physical balance:  ability to maintain balance and physical control
1Coordination:  including eye/hand, hand/foot, etc.
1Endurance:  prolonged physical activity with limited opportunity to rest
 

MENTAL EFFORT:

2Concentration/intensity:  prolonged mental effort with limited opportunity for breaks
2Memory, considering the amount and type of information
2Complexity of decision making
2Time pressure of decision making
2Analytical thinking
2Conceptual thinking
2Ability to compute basic math calculation
 

COMMUNICATION:

1Fluency in English
0Fluency in another language
3Verbal communication
3Written communication
1Non-verbal communication
 

SENSORY ABILITIES:

1Ability to see
1Ability to distinguish colors
1Ability to hear
0Ability to smell
0Ability to taste
0Sense of touch