Slot Shift Manager
WarHorse Gaming, a division of Ho-Chunk, Inc.
Location: Lincoln, NE
Job Type: Full-time - Grave Shift; schedule varies based on business needs, including evenings, weekends, and holidays.
Compensation & Benefits
About Ho-Chunk, Inc. & WarHorse Gaming
Ho-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members.
WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.
Our work is guided by our core NATIVE values:
- Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.
- Accountable – To always do what’s right.
- Team-Focused – For inclusive progress.
- Innovative – In creating solutions.
- Visionary – In our purpose and direction.
- Excellence – Through learning and performance.
Position Summary
The Slot Shift Manager is responsible for overseeing the daily operations of the Slot department, ensuring exceptional guest service, operational efficiency, regulatory compliance, and team performance. This leadership role plans, organizes, and directs slot operations while developing service standards, maximizing productivity, and supporting profitability goals. The Slot Shift Manager cultivates a positive team culture focused on accountability, guest satisfaction, and continuous improvement.
Key Responsibilities
- Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming
- Assist in developing and implementing customer service strategies for Slot Operations
- Process jackpots and manual hand-pays in accordance with internal controls and standard operating procedures
- Serve as a signatory on hand-paid jackpots as authorized by internal controls
- Monitor business levels and develop schedules that support operational and guest service standards
- Document and report all cash operation transactions in accordance with federal currency reporting and compliance standards
- Respond to guest inquiries and concerns in a professional, courteous, and timely manner
- Take ownership of guest and team member issues and follow through to resolution
- Explain game combinations, payouts, and slot procedures accurately and confidently
- Maintain security and accountability for assigned keys, radios, handheld devices, and company equipment
- Identify and report unsafe conditions or practices that do not align with company safety standards
- Foster a professional, respectful, and team-oriented work environment
- Ensure adherence to attendance expectations, gaming regulations, departmental standards, and company policies
- Attend all required meetings and training sessions
- Manage departmental projects and operational assignments within established timelines
- Read, understand, and follow the WarHorse Responsible Gambling Plan
- Ensure compliance with regulations regarding service to minors and intoxicated persons
- Support training, mentoring, and development of team members
- Maintain flexibility in scheduling based on operational demands
- Perform additional duties as assigned
Qualifications & Experience
Required:
- Must be 21 years of age or older
- High school diploma, GED, or equivalent relevant experience
- Three (3) years of leadership experience within a guest service or customer service-focused environment, preferably in a high-volume casino or hospitality setting
- Strong organizational skills and attention to detail
- Excellent analytical, problem-solving, and decision-making abilities
- Demonstrated commitment to exceptional guest service and guest loyalty
- Proficiency in Microsoft Office Suite or related software
- Technical understanding of slot machines and associated gaming components
- Experience training, mentoring, and developing team members
- Ability to use mobile devices and touchscreen technology effectively
- Knowledge of player tracking systems and gaming industry operational standards
Core Competencies:
- Forecasting and Cost Analysis
- Building and Developing Successful Teams
- Strategy and Problem Solving
- Consultative Communication
- Emotional Intelligence
- Relationship Building
- Goal Achievement
Work Environment & Physical Requirements
- Exposure to secondhand smoke and standard casino environment conditions
- Frequent standing, walking, and movement throughout the casino property
- Ability to lift up to 50 lbs. as needed
- Exposure to loud noise, safety hazards, and extended work hours
- Requires manual dexterity, coordination, and mobility to perform operational duties
- Ability to maintain concentration and make timely decisions in a fast-paced environment
- Frequent verbal and written communication with guests, team members, and leadership
- Ability to see, distinguish colors, and hear clearly in an active casino setting
Schedule - Grave Shift Overnight
- Due to the nature of the hospitality and gaming industry, team members must be available to work varying schedules, including evenings, weekends, holidays, and extended hours based on business needs
- Travel is not required for this position
Why Join This Team?
- A mission-driven culture dedicated to economic advancement and community impact
- Guided by strong NATIVE values and tribal-owned purpose
- Career stability and opportunities across diverse industries
- A collaborative work environment that encourages innovation and professional growth
Our Commitment to Diversity
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
