Ale House Host
WarHorse Gaming, a division of Ho-Chunk, Inc.
Location: Omaha, NE
Job Type: Part-time | Varying schedule based on business needs
Compensation & Benefits
About Ho-Chunk, Inc. & WarHorse Gaming
Ho-Chunk, Inc. is an award-winning economic development corporation of the Winnebago Tribe of Nebraska. Our mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members.
WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen's Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska's historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.
Our work is guided by our core NATIVE values:
- Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.
- Accountable – To always do what's right.
- Team-Focused – For inclusive progress.
- Innovative – In creating solutions.
- Visionary – In our purpose and direction.
- Excellence – Through learning and performance.
Position Summary
The Host is responsible for providing prompt, friendly guest greetings and ensuring efficient and accurate seating of all restaurant guests. This role supports the smooth flow of front-of-house operations by managing reservations, coordinating seating arrangements, and maintaining a welcoming and organized dining environment. The Host serves as the first point of contact for guests and plays a key role in shaping the overall guest experience.
Key Responsibilities
- Provides information on all aspects of available services and facilities for guests
- Greets guests and arranges seating while monitoring overall room atmosphere
- Quotes accurate wait times and manages guest waitlists or reservations according to established procedures
- Answers incoming phone calls following established phone etiquette standards
- Returns calls to guests after reviewing daily phone messages
- Reconfirms reservations prior to peak service periods
- Assists guests with reservations both in person and via phone
- Supports guests with special requests as needed
- Communicates with coworkers and supervisors to ensure quality guest service
- Maintains seating logs for the restaurant, including bar and lounge areas
- Directs the flow of work for wait staff and bussers
- Updates floor charts throughout each shift to reflect seating changes
- Cleans menus regularly during shift operations
- Maintains a clean and organized host stand
- Performs light cleaning and upkeep of the host area
- Assists wait staff with takeout orders and other service needs
- Provides prompt and friendly greetings to all guests upon arrival
- Ensures smooth front-of-house restaurant operations
- Complies with all departmental and company rules, regulations, policies, procedures, and internal controls
- Attends required meetings and training sessions
- Maintains a neat and professional appearance at all times
- Performs other duties as assigned
Qualifications & Experience
- Must be 19 years or older
- High school diploma or equivalent required
- Previous customer service experience preferred
- Ability to operate mobile devices and touchscreen technology
- Experience using smartphones and/or tablet-based applications strongly preferred
- Demonstrated commitment to guest service excellence and ethical conduct
Work Environment & Physical Requirements
- Ability to stand and walk for extended periods throughout assigned shifts
- Frequent interaction with guests in a fast-paced restaurant environment
- Ability to move throughout dining and host areas as needed to manage seating flow
- May require light lifting, bending, and carrying of menus or service materials
- Exposure to busy hospitality environment with varying noise levels
Schedule
- Travel is not required for this position
- Due to the unpredictable nature of the hospitality and entertainment industry, team members must be able to work varying schedules based on business needs of the property
Why Join This Team?
- A mission-driven culture dedicated to economic advancement and community impact
- Guided by strong NATIVE values and tribal-owned purpose
- Career stability and opportunities across diverse industries
- A collaborative work environment that encourages innovation and professional growth
Our Commitment to Diversity
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
