The IT Support Technician 4 is responsible for supporting and maintaining all in-house technology equipment, IT infrastructure, and audio/visual (AV) assets. This position installs, configures, troubleshoots, repairs, and upgrades corporate hardware and equipment to ensure optimal system performance. The IT Support Technician 4 also provides technical support to end users, assists with network and server maintenance, supports business continuity efforts, and helps maintain secure and reliable technology operations throughout the property.
ESSENTIAL JOB FUNCTIONS/DUTIES
Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming Omaha, LLC.
Assist in developing and maintaining business continuity and disaster recovery plans and respond to technology-related incidents as needed.
Install, configure, maintain, monitor, and troubleshoot desktop computers, laptops, printers, scanners, peripheral devices, presentation equipment, networking equipment, and associated software.
Provide technical support and training to team members regarding hardware, software, and equipment operation.
Diagnose and resolve complex hardware and software issues for end users while implementing effective corrective solutions.
Respond promptly to IT support requests received by phone, email, or other communication methods.
Coordinate with third-party Audio/Visual vendors and provide AV support for business operations and events.
Install, maintain, and support Windows operating systems, Microsoft applications, and related technologies.
Assist with server deployments, network equipment maintenance, and data center operations.
Maintain accurate inventories of computer hardware, networking equipment, and peripheral devices.
Document hardware installations, repairs, upgrades, failures, and equipment removals.
Monitor hardware warranties, maintenance agreements, and vendor contracts.
Support Active Directory administration and troubleshooting.
Assist with network diagnostics utilizing appropriate system tools.
Perform other duties as assigned.
JOB REQUIREMENTS
Must be at least 19 years of age.
High School Diploma or equivalent required.
Minimum of two (2) years of experience installing and troubleshooting Windows operating systems, desktop hardware, Microsoft products, servers, and network equipment.
Minimum of one (1) year of experience working in an Active Directory environment.
Experience using system administration and diagnostic tools such as Wireshark, Fluke Meter, Altiris, and Ghost preferred.
Previous experience supporting data center environments preferred.
Previous casino IT experience preferred.
Experience supporting gaming systems, table game systems, cash dispensing systems, and kiosk technology preferred.
Strong troubleshooting, organizational, and customer service skills.
Ability to communicate effectively in English, both verbally and in writing.
PREFERRED CERTIFICATIONS
Microsoft Certification
Cisco Certification
CompTIA A+
CompTIA Network+
CORE COMPETENCIES
Collaboration
Guest Focus
Communication
Problem Solving
Flexibility
Ethical Conduct
Stress Management
Attention to Detail
Technical Aptitude
WORK SCHEDULE
This is a full-time position supporting a 24/7/365 gaming operation. The normal schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.; however, evenings, overnight shifts, weekends, holidays, and on-call support may be required based on business needs.
LICENSE REQUIREMENTS
Ability to obtain and maintain a Nebraska Gaming License.
WarHorse Gaming Omaha, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, sex, race, color, national origin, religion, marital status, disability, veteran status, or any other protected status. Preference may be extended to persons of Native American descent in accordance with applicable laws.
