Schedule: Must be available to work Days or Swing shifts. Typical shifts include 7:00 a.m. – 3:00 p.m. or 3:00 p.m. – 11:00 p.m. on weekdays, and 5:00 p.m. – 1:00 a.m. on weekends.
SUMMARY DESCRIPTION
The Food & Beverage Supervisor is responsible for assisting in the daily leadership and operation of the Food & Beverage team during assigned shifts. This position supports the Food & Beverage Manager by providing hands-on leadership, coaching, and training while ensuring exceptional guest service, efficient operations, and compliance with company policies and regulatory requirements. The Food & Beverage Supervisor leads by example to create a positive, guest-focused environment and supports multiple food and beverage outlets as business demands require.
ESSENTIAL JOB FUNCTIONS/DUTIES
Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming Omaha, LLC.
Provide leadership, coaching, training, and support to Food & Beverage team members to ensure exceptional guest service.
Assist with scheduling team members to ensure appropriate staffing levels during normal operations, promotions, special events, and peak business periods.
Monitor inventory levels and maintain appropriate stock of food, beverage, and operating supplies.
Participate in weekly inventory counts and assist with weekly and monthly product ordering.
Ensure all food and beverage transactions are properly processed, including payment and comp authorization when applicable.
Assist team members with balancing cash drawers and report discrepancies to Finance.
Ensure prompt, friendly, and efficient food and beverage service while maintaining quality standards.
Authorize approved comp transactions in accordance with company policies.
Assist in developing beverage specials, promotions, and seasonal offerings.
Stay current on food and beverage trends to enhance the guest experience.
Ensure compliance with all health, sanitation, safety, alcohol service, and gaming regulations.
Monitor team member compliance with required certifications and ongoing training.
Promote positive guest, vendor, and team member relationships.
Maintain department cleanliness, organization, and operational standards.
Perform other duties as assigned.
JOB REQUIREMENTS
Must be 19 years of age or older.
Associate degree or equivalent combination of education and related experience preferred.
Minimum of three (3) years of Food & Beverage management experience.
Minimum of one (1) year of supervisory experience in a high-volume Food & Beverage or gaming environment.
Experience supporting multiple bars, restaurants, banquets, or entertainment venues preferred.
Strong leadership, coaching, and team-building skills.
Proficient with Microsoft Office Suite.
Experience with POS systems, including operational functions and programming.
Knowledge of food safety, health department regulations, and responsible alcohol service.
Experience with budgeting, inventory management, and financial accountability.
Excellent communication, organizational, and guest service skills.
BENEFITS
Federal Employees Medical Coverage
Comprehensive Medical, Dental, and Vision Insurance
401(k) with Immediate Vesting and Company Match
Quarterly Incentive Program
Paid Vacation, Holidays, and Sick Time
CORE COMPETENCIES
Guest Focus
Leadership
Teamwork
Communication
Decision Making
Problem Solving
Initiative
Ethical Conduct
Flexibility
Stress Management
WORK SCHEDULE
This is a full-time position supporting a 24/7/365 gaming and hospitality operation. Candidates must be available to work Day or Swing shifts, including evenings, weekends, holidays, and special events as business needs require.
LICENSES & CERTIFICATIONS
Ability to obtain and maintain a Nebraska Gaming License
ServSafe Certification preferred
TIPS Alcohol Awareness Certification preferred
WarHorse Gaming Omaha, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status. Preference may be extended to persons of Native American descent in accordance with applicable laws.
