Error: The job that you were looking for either does not exist or is no longer open.
Slot Performance Manager
SUMMARY DESCRIPTION:Purpose and function of job.
The Slot Performance Manager is responsible for all aspects of the daily management of slot system operations and slot performance analysis, including, but not limited to general maintenance repair, conversations, upgrades, installs and moves. This includes but is not limited to maintaining appropriate staffing levels, managing employee performance, providing training opportunities and ensuring compliance with policies and procedures.
ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.
- Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
- Maintains day to day management of slot performance operations, providing the tools, resources, and training to achieve short-and long-term departmental goals and objectives.
- Ensures team members adhere to policies and procedures.
- Monitors and evaluates operational effectiveness and makes recommendations for continuous improvement and success.
- Monitors team member performance, provides feedback, coaches, and manages annual evaluation process for departments.
- Participates in the interview and audition process for table games and slot operations candidates. Recommends candidates for hire.
- Manages employee relations for the department and collaborates with Human Resources regarding escalated issues.
- Maintains appropriate department staffing levels for day-to-day business and collaborates with various departments for special player events and promotions.
- Ensures compliance with mandatory training and provides position specific training to enhance the skills sets of team members.
- Maintains strong working knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations, as well as internal controls, policies, and procedures.
- Ensures optimal operational efficiency with continual contact and walk-through observation of all areas of responsibility.
- Monitors all activities of department to ensure that all applicable internal policies, federal and state laws, rules, regulations, and controls property wide are enforced.
- Creates a motivating environment.
- Keeps informed of all new developments relative to available resources for the department and makes recommendations designed to maximize department and company success.
- Effectively manages internal and external guests’ relations, some of which will require levels of patience, tact, and diplomacy. Responsible for addressing guest and team member issues as appropriate.
- Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
- Works with safety as a priority and follows department and company safety standards.
- Maintains knowledge of industry through continuing education and training.
- Maintains meticulous security of keys, radios, handheld devices, and any other items issued by the Company and complies with Company safety standards.
- Reads an understands the Company Compulsive and Problem Gambling Plan with regard to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
- Performs other duties as assigned.
JOB SPECIFICATIONS:Education, experience, skills required, equipment used.
A satisfactory combination of applicable experience and education may be considered in lieu of experience requirements.
- Must be 21 years of age or older
- Bachelor’s Degree in marketing, hospitality management, business administration or related major; or equivalent experience preferred.
- Five (5) years of slot performance operations experience, three (3) years in a supervisory capacity preferred.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Proficient with Microsoft Office Suite or related software.
- Must have a comprehensive understanding of slot and player tracking systems and complimentary guidelines consistent with normal industry standards.
CORE COMPETENCIES:
- Leadership & Navigation
- Communication
- Analytical and Critical Thinking
- Relationship-Building
- Teamwork Orientation.
- Engagement.
- Problem Solving/Analysis
- Business Acumen
- Flexibility
- Trust/Integrity
- Guest Focus
- Initiative
- Decision Making
- Stress Management/Composure
TRAVEL REQUIREMENTS:
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected
WORK HOURS:
Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes
Gaming License Required? Ability to secure and maintain NE Gaming License.
Other Certifications? N/A
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.
PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
WORK ENVIRONMENT:
1Accessibility of all worksites required for the position
1Exposure to weather and temperature extremes
1Exposure to darkness
1Exposure to cramped spaces
1Exposure to loud noises
1Exposure to chemicals and fumes
1Exposure to dust
1Exposure to heights
1Exposure to work safety hazards
2Exposure to secondhand smoke
2Amount of overtime/extended work hours required
PHYSICAL EFFORT:
1Physical mobility: movement from place to place on the job, considering distance and speed
1Physical agility: ability to maneuver body while in place
1Ability to lift up to 25 lbs.
1Physical strength to manage routine office materials and tools
1Dexterity of hands and fingers
1Dexterity of feet
1Physical balance: ability to maintain balance and physical control
1Coordination: including eye/hand, hand/foot, etc.
1Endurance: prolonged physical activity with limited opportunity to rest
MENTAL EFFORT:
2Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2Memory, considering the amount and type of information
2Complexity of decision making
2Time pressure of decision making
2Analytical thinking
2Conceptual thinking
2Ability to compute basic math calculation
COMMUNICATION:
1Fluency in English
0Fluency in another language
3Verbal communication
3Written communication
1Non-verbal communication
SENSORY ABILITIES:
1Ability to see
1Ability to distinguish colors
1Ability to hear
0Ability to smell
0Ability to taste
0Sense of touch
Job Title: Vice President, Casino Finance
Location: Lincoln, NE or Omaha, NE
Reports to: Chief Financial Officer (CFO)/Casino General Manager
SUMMARY
Reporting to the Chief Financial Officer, Ho-Chunk, Inc., with an additional reporting relationship to the leadership team of WarHorse Gaming, LLC, the Vice President of Finance is responsible for the overall direction, administration, and coordination of all Finance and Accounting Department activities within WarHorse Gaming, LLC (inclusive of multiple casino properties) in accordance with established policies, procedures, generally accepted accounting procedures (GAAP) and Gaming Commission regulations. Provides guidance to leadership teams in understanding financial processes, procedures, and internal controls. The Vice President of Finance collaboratively develops and implements approved organizational strategies for all aspects of Finance Operations and recommends appropriate actions to ensure Local, State, Federal and Regulatory compliance.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Practices, supports and maintains the Mission, Vision and Values of Ho-Chunk, Inc. and the SPIRIT principals of WarHorse Gaming, LLC.
- Directs the development and establishment of policies, systems, and procedures in order to assure the effectiveness of financial planning, reporting, management and controls.
- Develops and monitor all financial management and accounting systems, both physical and digital, to satisfy reporting requirements, including cash flow, daily flash reports, profit and loss, balance sheet, budgeting, and forecasting.
- Ensures the integrity of all financial data produced by WarHorse Gaming.
- Ensures accurate and timely financial statements, financial reports, special analyses, and information reports.
- In conjunction with Marketing, analyzes financial data, trends, forecasts, etc. and recommend appropriate action.
- Oversees the procurement management function, including purchasing, receiving, warehousing and internal distribution.
- Recommends continuous operational improvement opportunities for procedures, controls, profitability, etc.
- Monitors financial activities on properties, to ensure all applicable laws, rules, regulations, and internal controls are consistently applied throughout the properties.
- Establishes and maintains appropriate internal control safeguards.
- Investigates questionable occurrences to assure protection of assets and adequacy of controls.
- Assures properties are adequately prepared to meet timelines for all internal and external audits.
- Assures regulatory compliance with local, state, and federal regulatory requirements.
- Leads finance teams in accomplishing department and organizational goals.
- Analyzes proposals to assure adherence to business strategy and return-on-investment criteria.
- Cooperates with Internal and External Auditors, Compliance, and Investigations, as necessary.
- Ensures the integrity of all financial data produced by the department; assists Finance Managers, to include, but not limited to: Revenue Audit, Accounting, Purchasing, Internal Audit, Analytics, Cage Operations, Drop/Count, Title 31, as needed.
- Interacts with other department executives to provide planning and consultative support.
- Develops and direct the implementation of strategic business and/or operational plans, projects, programs, and systems.
- Establishes and implements short- and long-term departmental objectives, strategies, and action plans.
- Directly supervises all property Controllers and indirectly supervises all Finance Department employees.
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching/counseling employees; addressing complaints and resolving problems.
- Assists in special projects, as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CORE COMPETENCIES
- Business Acumen
- Organizational Agility
- Managing Vision, Purpose and Culture
- Creating Engagement
- Strategic Agility
- Influencing and Relationship Management
- Executive Presence
- Financial Management
EDUCATION & EXPERIENCE
- Bachelor’s degree (B.A.) in Accounting, Finance or related field from a four-year accredited college or university required. Master’s degree
- Current CPA strongly preferred.
- Sixteen (16) to Eighteen (18) years finance department progressive management experience and a minimum of eight (8) to ten (10) years progressive experience in the casino gaming industry demonstrating substantial casino finance principles and practices required.
- Six (6) to eight (8) years proven supervisory, leadership, and coaching skills.
- Demonstrates advanced knowledge of Accounting, Procurement and Financial Reporting systems.
- Current CPA strongly preferred.
- Pre-Opening experience highly preferred.
- Multi-property and/or regional management experience required.
- Proven supervisory, leadership, and coaching skills.
- Demonstrate advanced knowledge of Accounting, Procurement and Financial Reporting systems.
- Demonstrate expert knowledge of Accounting, Finance, Casino Operations, Audit and Compliance principles, best practices, procedures, and structures.
- Experience working with federal & state government agencies and gaming regulatory boards.
- Experience in creating performance metrics for measuring program
- Demonstrate advanced Excel skills.
- Excellent project management skills/
- Proficient in SharePoint & all Microsoft Office Suite
- Flexibility and adaptability to respond to new information, changing conditions, or unexpected
TRAVEL REQUIREMENTS
Travel is expected up to 50% of the time for this position. This role is expected to travel between our main office locations and our Casino locations within the state of Nebraska. Travel is expected on a weekly basis for one or more days. Expected travel is during normal business hours and may or may not require an overnight stay.
WORK HOURS
This is a full-time position. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening, weekend and holiday hours required, based on business need.
CERTIFICATIONS
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes
Gaming License Required? Ability to secure and maintain NE Gaming License required.
Other Certifications? CPA preferred, Driver’s License
Our Values:
Native American Owned & Proud | Accountable | Team Focused | Innovative | Visionary | Excellence
AAP/EEO STATEMENT
Ho- Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
SUMMARY DESCRIPTION:
The Drop & Count Team is responsible for the drop and count processes for Gaming Machines, Table Games, and other cash counts.
ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.
• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
• Opens, removes, and secures currency from the slot machines and table games.
• Adheres to all Drop/Count policies and procedures.
• Accurately counts slot machine currency drop and tickets.
• Operates electronic currency counter/sorter and ticket counter equipment.
• Records currency from each bill acceptor and table game box on the electronic currency counter.
• Prepares and bundles the currency drop for verification.
• Separates slot ticket and currency from gaming machines.
• Performs chip count for Poker Room.
• Prepares and creates various reports on the count and enters the information in the computerized online accounting system.
• Informs supervisors of any discrepancies or variances.
• Ensures area is maintained and clean.
• Completes Drop/count during regular shift.
• Maintains confidentially of all information.
• Performs other duties as assigned.
JOB SPECIFICATIONS:Education, experience, skills required, equipment used.
• Must be 21 years or older.
• High school diploma. GED, or relevant experience.
• Previous drop and count experience preferred.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
CORE COMPETENCIES:
• Collaboration Skills
• Guest Focus
• Communication Proficiency
• Flexibility
• Problem Solving
• Ethical Conduct
• Stress Management/Composure
TRAVEL REQUIREMENTS: Travel is not required for this position
WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Ability to secure and maintain NE Gaming License.
Other Certifications? N/A
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.
PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
WORK ENVIRONMENT:
1 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
1 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
1 Exposure to work safety hazards
2 Exposure to secondhand smoke
1 Amount of overtime/extended work hours required
PHYSICAL EFFORT:
2 Physical mobility: movement from place to place on the job, considering distance and speed
1 Physical agility: ability to maneuver body while in place
2 Ability to lift up to 50 lbs
2 Physical strength to handle routine office materials and tools
1 Dexterity of hands and fingers
1 Dexterity of feet
1 Physical balance: ability to maintain balance and physical control
1 Coordination: including eye/hand, hand/foot, etc.
1 Endurance: prolonged physical activity with limited opportunity to rest
MENTAL EFFORT:
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
2 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
2 Ability to compute math calculations
COMMUNICATION:
2 Fluency in English
0 Fluency in another language
2 Verbal communication
2 Written communication
2 Non-verbal communication
SENSORY ABILITIES:
2 Ability to see
2 Ability to distinguish colors
1 Ability to hear
1 Ability to smell
1 Ability to taste
2 Sense of touch
SUMMARY DESCRIPTION:
The Cook is responsible for preparing food for guests in accordance with the recipes set by the Executive Chef while adhering to all quality and safety standards.
ESSENTIAL JOB FUNCTIONS/DUTIES:
Essential duties and tasks that must be performed with or without reasonable accommodation.
• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
• Provides fast, friendly, professional, and responsive guest service to team members and venue guests.
• Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)
• As a line cook: Prepares food items per work order as required including, but not limited to, breakfast items, entrees, and desserts according to guest request
• As a prep cook: Prepares food items per work order as required by recipe card standards and to the standards of set forth by Venue Chef.
• Utilizes proper cooking methods, cooks to recipe and production specifications, handling, storing and rotating food properly in accordance with established health and safety standards
• Performs tasks and exhibits conduct within the standards of company guidelines, policies, and governmental control apparatus.
• Exhibits basic food preparation skills and demonstrate a willingness to seek skill advancement.
• Exhibits basic understanding of safe conduct in the kitchen environment.
• Slices, dices, chops, and prepares raw products.
• Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes plates as required.
• Wipes counter areas, sinks and floors as required to maintain a clean and safe workstation.
• Maintains cleanliness, readiness, sanitation of all work areas as directed in accordance with established health and safety standards
• Takes responsibility for and remedy any noticeable health code or safety violations.
• Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedures
• Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
• Provides personalized service to customers and team members.
• Knows and understands the core value system of War Horse and core values of your property.
• Knows and promotes current casino events and programs and gives guests directions to all casino areas.
• Leads by example and willingly take responsibility for the details of this job description.
• Performs other duties as assigned.
JOB SPECIFICATIONS:
Education, experience, skills required, equipment used.
• Must be 19 years or older.
• High school diploma. GED, or relevant experience.
• One (1) to five (5) years prior experience as cook in high-volume food service operation.
• Kitchen sanitation, operation, and maintenance of kitchen equipment knowledge.
• Basic knowledge of food preparation techniques and nomenclature.
• Required to taste and smell foods.
• Knowledge of weights, measures, and recipe yield.
• Possessing and maintaining culinary tools (knives) to perform the necessary job functions.
• Excellent guest service/communication skills.
• Tolerating industry standard chemicals used for cleaning and sanitizing
• Working at a fast pace in often stressful environment
• Maintain a neat, professional, well-groomed appearance and upholding company appearance/dress standards.
• Must be able to follow directions and take direction.
• Possess and display self-control and organizational skill set.
CORE COMPETENCIES:
• Collaboration Skills
• Guest Focus
• Communication Proficiency
• Flexibility
• Problem Solving
• Ethical Conduct
• Stress Management/Composure
TRAVEL REQUIREMENTS: Ability to secure and maintain NE Gaming License.
WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property
CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Ability to secure and maintain NE Gaming License.
Other Certifications? ServSafe certification
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.
PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
WORK ENVIRONMENT:
2 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
2 Exposure to cramped spaces
3 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
2 Exposure to work safety hazards
1 Exposure to secondhand smoke
2 Amount of overtime/extended work hours required
PHYSICAL EFFORT:
2 Physical mobility: movement from place to place on the job, considering distance and speed
2 Physical agility: ability to maneuver body while in place
2 Ability to lift up to 50 lbs.
2 Physical strength to handle routine office materials and tools
3 Dexterity of hands and fingers
2 Dexterity of feet
2 Physical balance: ability to maintain balance and physical control
2 Coordination: including eye/hand, hand/foot, etc.
2 Endurance: prolonged physical activity with limited opportunity to rest
MENTAL EFFORT:
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
2 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
1 Ability to compute basic math calculations
COMMUNICATION:
1 Fluency in English
1 Fluency in another language preferred.
2 Verbal communication
2 Written communication
2 Non-verbal communication
SENSORY ABILITIES:
2 Ability to see
2 Ability to distinguish colors
2 Ability to hear
2 Ability to smell
3 Ability to taste
2 Sense of touch
Culinary Operations Supervisor
SUMMARY DESCRIPTION:
The Culinary Operations Supervisor is responsible for the distribution of the workload necessary to provide guests with the highest quality food product possible as well as to maintain the cleanliness, sanitation, and productivity of culinary operations.
ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.
- Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
- Ensures proper training of all culinary staff.
- Manages work schedules for appropriate staffing levels and ensures compliance with required training and certifications, work cards.
- Provides feedback, guidance, training and coaching and manages performance of assigned teams.
- Responsible developing menu items and recipes and for creating production guides.
- Collaborates with front and back of house F&B management to promote food and work safety as well as internal service satisfaction.
- Complies with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations. Performs all duties in a safe and careful manner. Attends periodic meetings and training sessions. Performs periodic safety training.
- Oversees events / group set-up and breakdown. Assigns duties as needed.
- Attends periodic meetings and training sessions.
- Complies with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations.
- Promotes positive public and employee relations.
- Presents oneself in a professional manner and has a neat and clean appearance at all times.
- Performs other duties as assigned.
JOB SPECIFICATIONS:
- Must be 19 years or older.
- Associate degree in related field; or equivalent work experience.
- Eight (8) years of Culinary Management experience in large, multi-outlet, Casino/Hotel; Five (5) years in a supervisory capacity required.
- Thorough knowledge of food and beverage planning and production procedures.
- Demonstrates commitment to guest service excellence and ethical conduct.
CORE COMPETENCIES:
- Guest Focus
- Initiative
- Teamwork Orientation
- Communication Proficiency
- Ethical Conduct
- Problem Solving/Analysis
- Decision Making
- Flexibility
- Stress Management/Composure
TRAVEL REQUIREMENTS: Travel is not required for this position
WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Ability to secure and maintain NE Gaming License.
Other Certifications? Food Handler, ServSafe Certification, TIPS Alcohol Certification and others as required.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.
PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
WORK ENVIRONMENT:
2 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
2 Exposure to cramped spaces
3 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
2 Exposure to work safety hazards
1 Exposure to secondhand smoke
2 Amount of overtime/extended work hours required
PHYSICAL EFFORT:
2 Physical mobility: movement from place to place on the job, considering distance and speed
2 Physical agility: ability to maneuver body while in place
2 Ability to lift up to 50 lbs.
2 Physical strength to handle routine office materials and tools
3 Dexterity of hands and fingers
2 Dexterity of feet
2 Physical balance: ability to maintain balance and physical control
2 Coordination: including eye/hand, hand/foot, etc.
2 Endurance: prolonged physical activity with limited opportunity to rest
MENTAL EFFORT:
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
2 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
2 Ability to compute basic math calculations
COMMUNICATION:
2 Ability to see
2 Ability to distinguish colors
2 Verbal communication
2 Written communication
2 Non-verbal communication
SENSORY ABILITIES:
2 Ability to see
2 Ability to distinguish colors
2 Ability to hear
2 Ability to smell
2 Ability to taste
2 Sense of touch
SLOT TECHNICIAN
SUMMARY :
The Slot Technician is responsible for the installation, repair, relocation, and maintenance of all slot machines to ensure minimal downtime and enhance the guest experience.
ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.
• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
• Performs ongoing preventative maintenance to ensure the serviceability of all slot machines as well as the upkeep of their repair records.
• Maintains equipment to approved standards and schedules and strives for 100% game uptime.
• Assists guests with property and game information.
• Performs urgent repairs and other maintenance activities in accordance with manufacture guidelines and departmental procedures.
• Inspects all new machines and conversions kits prior to installation onto the gaming floor.
• Performs slot machine/bank moves, installation, and reconfigurations on the gaming floor.
• Ensures smooth and efficient operations by continually liaising with Slot Operations department and management regarding all aspects of the technical operations.
• Reports all relevant information to management as required.
• Troubleshoots and repairs all electronic gaming equipment to the component level.
• Effectively communicates all operational and technical breakdowns and provide solutions to team members.
• Investigates slot variances to identify and correct all possible causes for reported variances per company policies.
• Investigates all slot cheating attempts, malfunctions, and substandard equipment repair within all assigned areas.
• Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience.
• Maintains meticulous security of keys, radios, handheld devices, and any other items issued to them and complies with company safety standards.
• Attends all required training meetings.
• Assists in the training of new team members as directed.
• Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Must be flexible in scheduling based on business needs.
Performs other tasks as assigned.
JOB SPECIFICATIONS: Education, experience, skills required, equipment used.
• Must be 21 years of age or older.
• High School diploma or GED required.
• Slot Technician experience, Electronics or PC technical degree / certification.
• Two (2) years of experience as a Slot Technician or related field.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software; and slot systems.
• Must have complete technical understanding of broad range of slot machines and systems and ability to train others.
• Ability to interact with mobile devices and touch screen technology.
• Previous experience using Smart Phones and/or Tablet applications strongly preferred.
CORE COMPETENCIES:
• Collaboration Skills
• Guest Focus
• Communication Proficiency
• Flexibility
• Problem Solving
• Ethical Conduct
• Flexibility
• Stress Management/Composure
TRAVEL REQUIREMENTS: Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.
WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Ability to secure and maintain NE Gaming License
Other Certifications? Valid Drivers' License
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.
SLOT ATTENDANT
SUMMARY DESCRIPTION:
The Slot Attendant is responsible for providing outstanding guest service to Casino guests; and will accomplish this service standard by timely responding to guest needs including but not limited to; minor machine repairs, hand paid jackpots, and replenishing ticket voucher paper.
ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.
• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
• Maintains a constant visual presence on the gaming floor seeking and responding to guests that require assistance with slot machines and any other service needs in a timely manner.
• Provides courteous and helpful information to guests. Responds to guest complaints in a considerate, professional, and positive manner. Shows genuine concern and empathy, actively listens to the guests, takes ownership of their concerns, and follows through to a resolution.
• Explains various game combinations payouts and jackpots.
• Resets Slots whenever necessary.
• Completes manual jackpot payouts.
• Refills ticket printers with voucher paper.
• Makes minor repair to slot machines and related hardware.
• Maintains meticulous security of keys, radios, handheld devices, and any other items issued to them and complies with company safety standards.
• Maintains a professional work environment with supervisors and staff
• Acts as a signatory on hand paid jackpots as detailed in internal controls and SOP’s.
• Creates player accounts and prints cards.
• Assists guests in ordering beverages.
• Meets the attendance guidelines of the job and adheres to the regulatory, departmental and company policies and procedures.
• Attends all required training meetings.
• Assists in projects as directed.
• Assists in the training of new team members as directed.
• Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Must be flexible in scheduling based on business needs.
• Performs other tasks as assigned.
JOB SPECIFICATIONS:Education, experience, skills required, equipment used.
• Must be 21 years or older.
• High school diploma. GED, or relevant experience.
• 1 year of experience in the gaming or hospitality industry preferred.
• Previous customer service experience.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software; slot systems experience a plus.
• Ability to interact with mobile devices and touch screen technology.
• Previous experience using Smart Phones and/or Tablets applications strongly preferred.
• Demonstrates commitment to guest service excellence and ethical conduct.
CORE COMPETENCIES:
• Collaboration Skills
• Guest Focus
• Communication Proficiency
• Flexibility
• Problem Solving
• Ethical Conduct
• Flexibility
• Stress Management/Composure
TRAVEL REQUIREMENTS:
Travel is not required for this position.
WORK HOURS:
Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Yes. Ability to secure and maintain NE Gaming License.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.
Surveillance Operator I
SUMMARY DESCRIPTION:
The Surveillance Operator I is responsible for observing, documenting, and reporting all activity on property to provide protection of company assets, ensure compliance with regulatory agencies, and adherence to company policy and procedures through communication of investigative results.
ESSENTIAL JOB FUNCTIONS/DUTIES:
- Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC
- Monitors activities of guests and employees via closed-circuit television (CCTV) system and personal observation, for criminal activities and/or violations of regulations, policies and procedures, or internal controls.
- Captures, tracks, and documents video evidence for risk management, compliance, and criminal activity. Video records questionable activities and makes written reports to appropriate personnel.
- Monitors alarm system.
- Reviews video to settle patron disputes, locate illegal activity, participate in investigations, or assist other departments.
- Maintains strict confidentiality of all property related issues.
- Operates monitor room equipment, including basic computer functions.
- Participates in court actions relating to gaming violations.
- Responds to surveillance supervision, management, and regulatory requests.  Responds to requests of all other departments when applicable and necessary.
- Prepares and writes daily reports and logs.
- Audits procedures performed by other employees including count rooms, slots, food and beverage, cage, and security.  Documents findings from these observations.
- Ensures all surveillance equipment is working correctly throughout their shift.
- Conducts routine surveillance video recording and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.
- Monitors property and casino operations to ensure adherence to the state regulations and company policies and procedures.
- Performs other tasks as assigned
JOB SPECIFICATIONS:
- Must be 21 years or older.
- High school diploma/ GED or equivalent experience required.
- One (1) year of experience in casino gaming preferred.
- Ability to perform basic math, English composition skills, and computer functions.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software; and surveillance software.
- Knowledge of all table games preferred.
- Manual dexterity to operate surveillance equipment including computers and peripheral equipment, camera keyboards and joysticks to operate cameras.
CORE COMPETENCIES:
- Collaboration Skills
- Communication Proficiency
- Problem Solving
- Ethical Conduct
- Stress Management/Composure
- Casino math such as payouts and odds.
- Ability to sit or stand for long periods.
TRAVEL REQUIREMENTS:
Travel is not required for this position
WORK HOURS:
Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying schedules to reflect the business needs of the property
CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Ability to secure and maintain NE Gaming License.
Other Certifications? N/A
SUMMARY DESCRIPTION:
The Security Officer is responsible for ensuring the safety of our guests, team members, and the assets of the company.
ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.
• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
• Responsible for the safety of all guests and employees of the casino/hotel
• Records investigation and incident reports in a timely manner.
• Provides customer service to all guests when needed.
• Assists with the transfer of money and chips from casino floor.
• Patrols casino/hotel during shift to ensure safety.
• Maintains casino rules, policies and regulations are being followed set by the casino and the NRGC.
• Stands post for extended times as assigned by manager.
• Reports to supervisor/manager on responsibilities on day-to-day activities.
• Controls and diffuses potential problems and assists employees and guests in emergencies.
• Controls access to the video lottery facility and restricted areas.
• Responds to back-up calls immediately.
• Prepares reports of significant activities.
• Maintains radio contact with base at all times during assigned shift.
• Attends periodic meetings and training sessions.
• Performs other duties as assigned.
JOB SPECIFICATIONS:Education, experience, skills required, equipment used.
• Must be 21 years or older.
• High school diploma. GED, or relevant experience.
• Previous security experience preferred.
• Previous experience in a casino resort preferred.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
CORE COMPETENCIES:
• Collaboration Skills
• Guest Focus
• Communication Proficiency
• Flexibility
• Problem Solving
• Ethical Conduct
• Stress Management/Composure
TRAVEL REQUIREMENTS: Travel is not required for this position.
WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Ability to secure and maintain NE Gaming License.
Other Certifications? CPR Certification, Driver’s License
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.
PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
WORK ENVIRONMENT:
3 Accessibility of all worksites required for the position
2 Exposure to weather and temperature extremes
2 Exposure to darkness
2 Exposure to cramped spaces
2 Exposure to loud noises
2 Exposure to chemicals and fumes
2 Exposure to dust
2 Exposure to heights
2 Exposure to work safety hazards
2 Exposure to secondhand smoke
2 Amount of overtime/extended work hours required
PHYSICAL EFFORT:
2 Physical mobility: movement from place to place on the job, considering distance and speed
2 Physical agility: ability to maneuver body while in place
2 Ability to lift up to 50 lbs.
2 Physical strength to handle routine office materials and tools
2 Dexterity of hands and fingers
2 Dexterity of feet
2 Physical balance: ability to maintain balance and physical control
2 Coordination: including eye/hand, hand/foot, etc.
2 Endurance: prolonged physical activity with limited opportunity to rest
MENTAL EFFORT:
1 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
1 Complexity of decision making
2 Time pressure of decision making
1 Analytical thinking
1 Conceptual thinking
1 Ability to compute basic math calculations
COMMUNICATION:
2 Fluency in English
0 Fluency in another language
2 Verbal communication
2 Written communication
2 Non-verbal communication
SENSORY ABILITIES:
2 Ability to see
2 Ability to distinguish colors
2 Ability to hear
2 Ability to smell
1 Ability to taste
2 Sense of touch
Talent Acquisition Specialist
Location, Lincoln, NE
SUMMARY DESCRIPTION:
The Talent Acquisition Specialist is responsible for recruiting, applicant sourcing, and assisting the Human Resources Manager with all initiatives designed to attract and retain top talent.
ESSENTIAL JOB FUNCTIONS/DUTIES:
• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
• Accountable for departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures, records, and reports.
• Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
• Manages multiple priorities simultaneously and meets deadlines.
• Practices positive, fair, and ethical relations with all team members, guests, and visitors at all times.
• Manages requisitions, applicant status through the Applicant Tracking System.
• Consistently monitors and evaluates the effectiveness of recruitment resources and programs by using metrics and stakeholder feedback.
• Facilitates panel and individual interviews as required.
• Conducts training sessions with new leaders in the use of the applicant tracking system.
• Processes transfers and promotions in the applicant tracking system and coordinates with payroll and benefits any required changes.
• Processes requisitions for newly approved positions or recruitment needs.
• Strategically sources and screens applicants for all departments, as assigned by division and Manager.
• Partners with hiring managers and other employment recruiters for seasonal hiring and openings/closures of seasonal outlets.
• Posts and closes jobs in the applicant tracking system.
• Conducts pre-screen interviews and schedules interviews for referrals and hiring managers as requested.
• Utilizes various recruitment methods to obtain the most qualified candidates for current openings.
• Meets or exceeds established hiring goals.
• Creates and implements recruiting plans for hard-to-fill positions.
• Develops and maintains strong candidate pools for positions with a high turnover rate.
• Attends and hosts job fairs, local recruiting and networking events that may be after normal business hours.
• Extends offers of employment to candidates.
• Creates and disables new and terminated leader access in applicant tracking system.
• Assists employees with job searches due to department restructures or position eliminations.
• Performs other tasks as assigned.
JOB SPECIFICATIONS:
• Must be 19 years or older.
• Associate degree or above in a related field; or equivalent experience preferred.
• Three (3) years of recruitment experience, preferably in gaming or hospitality industry.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software; HCMS, and ATS. (Ceridan and iCIMS preferred)
• Demonstrates strong organizational, planning, and project management skills.
• Working knowledge of company internal controls and Policies and Procedures.
• Knowledge of state and federal laws governing recruitment and human resources.
CORE COMPETENCIES:
• Guest Focus
• Initiative
• Teamwork Orientation
• Communication Proficiency
• Ethical Conduct
• Problem Solving/Analysis
• Decision Making
• Flexibility
• Stress Management/Composure
TRAVEL REQUIREMENTS: Travel is not required for this position.
WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property
CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Ability to secure and maintain NE Gaming License.
Other Certifications? N/A
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.
PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
WORK ENVIRONMENT:
1 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
1 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
1 Exposure to work safety hazards
1 Exposure to secondhand smoke
1 Amount of overtime/extended work hours required
PHYSICAL EFFORT:
1 Physical mobility: movement from place to place on the job, considering distance and speed
1 Physical agility: ability to maneuver body while in place
1 Ability to lift up to 20 lbs.
1 Physical strength to manage routine office materials and tools
1 Dexterity of hands and fingers
1 Dexterity of feet
1 Physical balance: ability to maintain balance and physical control
1 Coordination: including eye/hand, hand/foot, etc.
1 Endurance: prolonged physical activity with limited opportunity to rest
MENTAL EFFORT:
1 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
1 Memory, considering the amount and type of information
1 Complexity of decision making
1 Time pressure of decision making
1 Analytical thinking
1 Conceptual thinking
1 Ability to compute basic math calculation
COMMUNICATION:
1 Fluency in English
1 Fluency in another language
1 Verbal communication
1 Written communication
1 Non-verbal communication
SENSORY ABILITIES:
1 Ability to see
1 Ability to distinguish colors
1 Ability to hear
0 Ability to smell
0 Ability to taste
0 Sense of touch
AAP/EEO Statement
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
Surveillance Manager
SUMMARY
Reporting to the Director of Surveillance, the Surveillance Manager is responsible for overall management of the Casino Surveillance Department whose goal is the protection of company assets, ensure compliance with regulatory agencies, and adherence to company policy and procedures through communication of investigative results.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
- Responsible for the Surveillance Department at WarHorse Casino and any offsite locations.
- Possesses and maintains excellent working knowledge of all casino games, accounting, internal control procedures, and state regulations.
- Cooperates with but performs independently of all other departments.
- Notifies the appropriate parties upon the detection of cheating, theft, embezzlement, or other illegal activities or violations.
- Develops reporting and monitoring systems to accomplish objectives, maintain control of assets and fulfills regulatory compliance.
- Ensures that all potential violations of regulations are investigated, corrective actions are taken to ensure the ongoing safety and security of all guests, team members, as well as the safeguarding of company assets.
- Assists and coordinates hiring, training, motivating, evaluating, and managing staff to ensure that employees receive adequate guidance and resources to accomplish established objectives.
- Coordinates surveillance investigation efforts with outside law enforcement agencies to ensure proper handling of criminal violations of team members and guests; may occasionally appear in court in criminal or civil justice proceedings.
- Makes recommendations in the development of gaming procedures to ensure that management takes into consideration the enforceability of such procedures from a surveillance perspective.
- Performs other tasks as assigned.
SKILLS AND QUALIFICATIONS
- Six (6) years of surveillance experience in gaming environment, with three (3) years in a supervisory capacity preferred.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Proficient with Microsoft Office Suite or related software.
- Advanced knowledge of all casinos, cage, count, and internal control operations.
- Advanced knowledge and skill in casino surveillance technology, equipment, and systems.
- Knowledge of slot machine usage and operation.
- Must have 20/20 corrected vision.
COMPENTENCIES
- Leadership & Navigation
- Communication
- Analytical and Critical Thinking
- Teamwork Orientation.
- Attention to Detail
- Problem Solving/Analysis
- Risk Assessment
- Business Acumen
- Trust/Integrity
- Initiative
- Decision Making
- Stress Management/Composure
TRAVEL 
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected
  
POSITION TYPE/EXPECTED HOURS OF WORK 
Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
  
CERTIFICATION REQUIREMENTS 
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Ability to secure and maintain NE Gaming License required. 
Other Certifications? Drivers’ License   
  
Other Duties 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 
 
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws 
Table Games Floor Supervisor
SUMMARY
The Table Games Floor Supervisor is responsible forassisting with managing the Table Games Department; providing staff with effective guidance and assistance regarding accomplishing the goals and objectives of the table games facilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Tracks and documents play of guests including but not limited to monitoring wager amounts, length of play, purchase amounts and wins/losses. 
- Maintains proper table inventories through fills and credits. 
- Issues playing cards and dice and review them for irregularities at the beginning of the shift. 
- Assists with personnel functions, such as: training, development, supervision, evaluations, and disciplinary actions; will perform these functions in a timely manner. 
- Supervises, coaches, instructs and direct dealers in proper procedures of appropriate aspects of table games operations including but not limited to correction of errors, recommendations of disciplinary actions and monitoring all work processes. 
- Assists with staff schedules for assigned shift, including the scheduling of any necessary team member training. 
- Investigates and resolves guest complaints regarding customer services issues in a positive manner. 
- Ensures team member compliance with all departmental, company, gaming policies, procedures and any other applicable rules and regulations; will also enforce all required safety codes. 
- Maintains company, team member, and guest information confidentiality.  
- Must be flexible in scheduling based on business needs. 
- Performs other tasks as assigned.
SKILLS AND QUALIFICATIONS
- Must be 21 years of age or older. 
- High school diploma. GED, or relevant experience. 
- Three (3) years Table Game experience and/or training, experience in table games operations to include, but not limited to, experience as a Dealer, Floor Supervisor, Pit Supervisor, Shift Manager Trainee and/or Shift Manager. 
- Excellent organizational skills and attention to detail. 
- Strong analytical and problem-solving skills. 
- Proficient with Microsoft Office Suite or related software. 
- Demonstrates commitment to guest service excellence and ethical conduct. 
- Must have a comprehensive understanding of player tracking systems and complimentary guidelines consistent with normal industry standards. 
- Working knowledge of company internal controls and Policies and Procedures. 
- Working knowledge of all table games and their rules and regulations. 
- Exhibits respectful consideration of viewpoints, situations, and others. 
- Places the guest’s experience and safety at the forefront of every decision.
COMPENTENCIES
- Guest Focus 
- Initiative 
- Teamwork Orientation 
- Communication Proficiency 
- Ethical Conduct 
- Problem Solving/Analysis 
- Decision Making 
- Flexibility 
- Stress Management/Composure 
TRAVEL  
None 
   
POSITION TYPE/EXPECTED HOURS OF WORK  
Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
   
CERTIFICATION REQUIREMENTS  
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No  
Gaming License Required? Ability to secure and maintain NE Gaming License required.  
Other Certifications? Drivers’ License.    
   
Other Duties  
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  
 
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws
  
Table Games Dealer
SUMMARY
The Dealer is responsible fordealing Blackjack and Carnival table games while providing a superior gaming experience in a friendly environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
- Deals blackjack and carnival games assigned, in a proficient and speedy manner to be able to deal company established decisions per hour.
- Provides courteous service and is cordial to all patrons and team members.
- Shuffles cards in a timely manner, ensuring a thorough mix of cards in compliance with casino standards, as well as controlling the pace of the game.
- Pays and takes winning and losing wagers according to company policy.
- Verifies and signs fills, credits, and associated documents.
- Passes on all pertinent information to relieving dealers and supervisors.
- Issues chips to customers for either cash buy-ins or credit in accordance with company policy.
- Maintains control of shoe, cards, dice, and float; always keeping visual contact.
- Informs the table games Floor Supervisor of all irregularities including suspicious guest activity.
- Paces blackjack and carnival games, taking into account the type of action and ability of players keeping the speed of the game at the most efficient rate possible.
- Verifies accuracy when signing all paperwork.
- Accepts cash buy-ins and performs drop of cash according to company policy.
- Complies with all appropriate Department policies and procedures and gaming regulations.
- Adheres to all Nebraska rules, regulations, and Internal Controls applicable to your position.
- Adheres to all Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
- Adheres to and complies with both departmental and overall property policies and procedures.
- Must be flexible in scheduling based on business needs.
- Performs other tasks as assigned
SKILLS AND QUALIFICATIONS
- Must be 21 years of age or older.
- High school Diploma or education equivalent required
- Places the guest’s experience and safety at the forefront of every decision.
- Ability to showcase dealer skills through an audition at a casino table.
- Proven proficiency in math.
- Must be skilled in dealing Blackjack and a variety of Carnival table games.
- Must possess the ability to differentiate Cheque color and appropriate values of each.
- Demonstrates commitment to guest service excellence and ethical conduct.
- Working knowledge of company internal controls and Policies and Procedures.
- Working knowledge of applicable table games and their rules and regulations.
COMPENTENCIES
- Collaboration Skills
- Guest Focus
- Communication Proficiency
- Flexibility
- Problem Solving
- Ethical Conduct
- Stress Management/Composure
TRAVEL  
None 
   
POSITION TYPE/EXPECTED HOURS OF WORK  
Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
   
CERTIFICATION REQUIREMENTS  
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No  
Gaming License Required? Ability to secure and maintain NE Gaming License required.  
Other Certifications? NA   
   
Other Duties  
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  
 
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws
  
Table Games Pit Supervisor
SUMMARY
This position is responsible for assisting in the overall operations and administration of the Department, managing and directing the daily shift activities, and ensuring smooth operations of the Table Games Department. Responsible for the integrity of all Table Games. Responsible for maintaining excellent guest services, efficient productivity, and providing an orderly, safe, and exciting workplace. Require attention to quality guest service skills and exceptional teamwork. Ensures that the Department and team members follow all rules and regulations and that all company expectations are maintained.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Must be punctual and dependable in reporting to work as scheduled and completing assigned tasks. This includes working more than a scheduled shift if necessary.
- Read, write, and speak the English language. Read professional publications, memos, emails, logs, newsletters, and documents.
- Ensure that operations in their section of the pit are conducted properly and that dealers and guests follow the house rules. Be able to explain and interpret the house rules, such as game rules and betting limits. Maintain familiarity with all games used as well as strategies and tricks employed in those games.
- Demonstrate knowledge of all departmental gaming policies and procedures
- Responsible for protecting the integrity of the game and the casino assets.
- Assist the Manager with developing and implementing work schedules, performance standards, plans, and/or programs to ensure effective and efficient services are delivered by the department.
- Remains alert to any unusual or questionable activity by casino team members, vendors, or gaming guests and takes appropriate action to correct the situation within established policies and procedures and completes the reporting process as required.
- Greet guests and team members eagerly upon arrival at the casino/hotel, always maintaining a proactive guest service approach. Be able to assist with guest questions by being knowledgeable regarding all promotions, events, specials, areas, and locations of the casino.
- Maintaining attendance to ensure the Casino and Guests have the necessary coverage to provide excellent guest service standards.
- Perform all tasks and have all required qualifications for those positions that are overseen by the Floor Supervisor.
- Ensure that all functions and duties are maintained professionally and efficiently by all department personnel. Assist in ensuring that all department personnel are trained, coached, and counseled to meet the standard requirements of their positions within the department.
- Perform other duties as assigned by Departmental Management.
- Protect the Company’s value by keeping information confidential.
- Perform assigned tasks under supervision. Follow written and verbal instructions.
- Establish and maintain positive relationships with other Team Members. Work well alone or within a team.
- Present facts and recommendations in oral and written form. Prepare written reports and correspondence to management as required.
- Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities.
SKILLS AND QUALIFICATIONS
- High School Diploma (or equivalent).
- Casino Table Games experience required.
- An equivalent combination of Customer Service and Communications experience is required.
- Prior management/supervisory experience preferred.
COMPENTENCIES
Leadership
- Provide support and leadership direction to individuals directly reporting to this position in accordance with the organizational chart.
- Ensures an appropriate number of qualified Team Members are recruited for and retained to ensure services offered exceed the expectations of external and internal guests as well as regulatory requirements.
- Responsible for the selection, training, and performance of assigned staff. May recognize, reward, discipline, evaluate, and promote and/or separate Team Members within the area of responsibility, as necessary, and in accordance with the executive delegated authority.
- Ensures departmental staff is aware of standards and expectations through publicity around their enforcement and effectively communications consequences for not maintaining expected standards.
- Ensures Team Members within areas of responsibility receive fair and equitable treatment about their respective terms and conditions of employment.
Judgment/Decision Making
- Under the direction of department management forms opinions and makes decisions based on the information and the identification of available facts. Makes decisions or draws conclusions using available data and from experience. Avoid situations that could be deemed illegal or represent a safety hazard to fellow team members or guests.
- Investigates, evaluates information, and makes decisions regarding departmental operational matters, Team Member disputes/Team Member disciplinary actions by delegated authority and ensures those decisions follow applicable laws, rules, regulations, and established controls.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Selective Attention - The ability to concentrate on a task without being distracted.
Communication
- Makes an effort to keep informed of company information and communications by reviewing property bulletin boards, departmental log/shift reports, departmental/company emails, signage, and company newsletter.
- Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, requests for information, and ideas for improvements are effectively relayed to management.
TRAVEL
None
 
POSITION TYPE/EXPECTED HOURS OF WORK
Must be willing and able to work days, nights, weekends, and holidays
 
CERTIFICATION REQUIREMENTS
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes
Gaming License Required? Ability to secure and maintain NE Gaming License required.
Other Certifications?   Driver’s License.  
 
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws
Table Games Manager
SUMMARY
This position is responsible for the overall operations and administration of the Department, manages and directs the daily shift activities, and ensures smooth operations of the Table Games Department. Responsible for the integrity of all Table Games. Ensures that the Department and team members are in compliance with all rules and regulations and that all company expectations are maintained.
ESSENTIAL DUTIES AND RESPONSIBILITIES
CASINO/DEPARTMENT OPERATIONS
- Circulate among gaming tables to ensure that operations are conducted properly and that dealers and guests follow the house rules. Be able to explain and interpret the house rules, such as game rules and betting limits. Maintain familiarity with all games used as well as strategies and tricks employed in those games.
- Set and maintain limits for all table games, order supplies, and maintain all card processes such as orders, destruction, and equipment needed for tables.
- Develop and implement work schedules, performance standards, plans, and/or programs to ensure effective and efficient services are delivered by the department.
- Approves time for assigned staff and monitors
- Remains alert to any unusual or questionable activity by casino Team Members, vendors, or gaming guests and takes appropriate action to correct the situation within established policies and procedures.
- Maintains excellent working relationships with other company staff, vendors, and contractors.
- Perform all tasks and have all required qualifications for those positions that are overseen by the Department Manager.
- Ensure that all functions and duties are maintained professionally and efficiently by all department personnel.
- Ensure that all department personnel are trained, coached, and counseled to meet the standard requirements of their positions within the department.
- Perform other duties as assigned by Executive Management.
REGULATORY COMPLIANCE
- Monitors all relevant activities of the department, to ensure that all applicable laws, rules, regulations, and controls of the organization, and the Nebraska Racing and Gaming Commission (NRGC) are understood and enforced by departmental personnel.
- Ensures all assigned staff is aware of, understands, and complies with regulatory requirements and enforces regulatory standards through discipline when necessary.
- Performs all duties in accordance with company team member handbook, objectives of WarHorse Gaming, internal policies, procedures, and controls, as well as applicable laws and gaming regulations, including but not limited to, Nebraska Racing and Gaming Commission MICS and TICS, and the Bank Secrecy Act.
- Maintains the Departmental Shift log(s) reviewing and noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.
ORGANIZATIONAL GROWTH/DEVELOPMENT
Leadership
- Provide support and leadership direction to individuals directly reporting to this position in accordance with the organizational chart.
- Ensures an appropriate number of qualified Team Members are recruited for and retained to ensure services offered exceed the expectations of external and internal guests as well as regulatory requirements.
- Responsible for the selection, training, and performance of assigned staff. May recognize, reward, discipline, promote, and/or separate Team Members within the area of responsibility, as necessary, and in accordance with the executive delegated authority.
- Visit workspaces, break areas, and other work shifts in order to be available and/or visible to staff members with the express purpose of showing interest, concern, or appreciation.
- Ensures departmental staff is aware of standards and expectations through publicity around their enforcement and effectively communications consequences for not maintaining expected standards.
- Ensures Team Members within areas of responsibilities receive fair and equitable treatment with regard to their respective terms and conditions of employment.
- In conjunction with the Executive Management Team, develops and implements staffing plans, training policies and procedures designed to enhance departmental operations while maintaining fiscal responsibilities.
Judgment/Decision Making
- Forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using available data and from experience. Avoid situations that could be deemed illegal or represent a safety hazard to fellow team members or guest.
- Investigates, evaluates information, and makes decisions regarding departmental operational matters, Team Member disputes/Team Member disciplinary actions in accordance with delegated authority and ensures those decisions are in compliance with applicable laws, rules, regulations and established controls.
- Continually evaluates means and methods of departmental operations to ensure maximum efficiency. Implements timely corrective action as necessary to ensure achievement of objectives.
Communication
- Makes effort to keep informed of company information and communications by reviewing property bulletin boards, departmental log/shift reports, departmental/company emails, signage and company newsletter.
- Conducts at least bi-weekly one-on-one meeting with direct reports, soliciting input from Team Members.
- On an individual basis or in a group format, explain why, share information, and communicate the purpose of decisions to applicable staff.
- Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, requests for information, and ideas for improvements are effectively relayed to management.
- Facilitate the flow of information throughout the department by presiding over scheduled meetings with the members of the department team as required
SKILLS AND QUALIFICATIONS
- High School Diploma (or equivalent).
- Casino Table Games management experience required.
- Equivalent combination of Customer Service and Communications experience required.
- Prior management/supervisory experience required.
COMPENTENCIES
- Must be punctual and dependable in reporting to work as scheduled and completing assigned tasks.
- Knowledge, skills, and experience in the hiring, training, scheduling, and supervision of staff, communications, decision-making, problem-solving, complaint resolution, and resource allocation.
- Read, write, and speak the English language. Read professional publications, memos, emails, logs, newsletters and documents.
- Perform intermediate mathematical computations up to and including probability and statistics.
- Protect the Company’s value by keeping information confidential.
- Perform assigned tasks under supervision. Follow written and verbal instructions.
- Establish and maintain positive relationships with executive-level management, other managerial and supervisory staff, and other Team Members. Work well alone or within a team.
- Present facts and recommendations in oral and written form. Prepare written reports and correspondence to upper management as required.
- Utilize MS Office products at basic (create new documents, open/edit existing documents) to intermediate (import/export data, create templates) skill levels.
- Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities.
- Update job knowledge by participating in educational opportunities; and professional organizations; attending expos/conventions; and developing/maintaining professional and personal networks.
TRAVEL
Travel Locally, regionally or out of state as needed.
POSITION TYPE/EXPECTED HOURS OF WORK
Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying schedules to reflect the business needs of the property.
CERTIFICATION REQUIREMENTS
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes
Gaming License Required? Ability to secure and maintain NE Gaming License.
Other Certifications? Applicable professional certification preferred.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws
EVS (Housekeeping) Attendant
SUMMARY DESCRIPTION:
The EVS Attendant is responsible for the cleaning of all assigned areas, ensuring areas are clean and well maintained in accordance to established standards during assigned shifts.
ESSENTIAL JOB FUNCTIONS/DUTIES:
Essential duties and tasks that must be performed with or without reasonable accommodation.
• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
• Vacuums, cleans dust, and polishes all surfaces.
• Keeps work area, hallways, staircases, and floor landings clean and tidy.
• Cleans restrooms and floors including but not limited to vacuum, mop, pan/broom.
• Stocks and sorts supplies.
• Responsible for general cleaning in assigned work areas including but not limited to dusting, polishing, shining, and glass care.
• Cleans administrative offices and conference rooms.
• Cleans and restocks restrooms on both a scheduled and as-needed basis.
• Cleans stains and spills on flooring and carpeting when they occur.
• Safely delivers all lost and found articles to designated area.
• Ensures cleanliness is up to 5-star requirements.
• Performs other tasks as assigned.
JOB SPECIFICATIONS:
Education, experience, skills required, equipment used.
• High school diploma, GED, or equivalent experience preferred.
• Previous related experience in a resort casino environment strongly preferred.
• Knowledge of all cleaning products and where they should be used.
• Ability to obtain OSHA 10 Certification.
• Ability to work independently.
• Excellent time management skills.
• Good communication skills.
• Ability to work in fast paced environment.
CORE COMPETENCIES:
• Collaboration Skills
• Guest Focus
• Communication Proficiency
• Flexibility
• Problem Solving
• Ethical Conduct
• Stress Management/Composure
TRAVEL REQUIREMENTS: Travel is not required for this position.
WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Ability to secure and maintain NE Gaming License.
Other Certifications? OSHA 10 Certification; Drivers’ License
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.
PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
WORK ENVIRONMENT:
2 Accessibility of all worksites required for the position
2 Exposure to weather and temperature extremes
2 Exposure to darkness
2 Exposure to cramped spaces
2 Exposure to loud noises
2 Exposure to chemicals and fumes
2 Exposure to dust
2 Exposure to heights
2 Exposure to work safety hazards
2 Exposure to secondhand smoke
2 Amount of overtime/extended work hours required
PHYSICAL EFFORT:
2 Physical mobility: movement from place to place on the job, considering distance and speed
2 Physical agility: ability to maneuver body while in place
2 Ability to lift up to 50 lbs.
2 Physical strength to manage routine office materials and tools
2 Dexterity of hands and fingers
2 Dexterity of feet
2 Physical balance: ability to maintain balance and physical control
2 Coordination: including eye/hand, hand/foot, etc.
2 Endurance: prolonged physical activity with limited opportunity to rest
MENTAL EFFORT:
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
2 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
1 Conceptual thinking
1 Ability to compute basic math calculation
COMMUNICATION:
1 Fluency in English
0 Fluency in another language
1 Verbal communication
1 Written communication
1 Non-verbal communication
SENSORY ABILITIES:
2 Ability to see
2 Ability to distinguish colors
2 Ability to hear
2 Ability to smell
1 Ability to taste
2 Sense of touch
SUMMARY
The Human Resources Manager is responsible for overseeing the daily operations of talent acquisition, team member relations, HR administration, team member performance management, HCMS, and related training as well as management of special projects in association with these areas of responsibility.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
- Accountable for departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures, records, and reports.
- Oversees the performance of team members under his/her area of responsibility and consistently sets and example of expected performance and behavior.
- Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations, and controls property wide are enforced.
- Ensures team delivers and maintains a maximum level of property-wide service and satisfaction.
- Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members to ensure property wide communication.
- Creates a motivating work environment.
- Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
- Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
- Practices positive, fair, and ethical relations with all team members, guests, and visitors at all times.
- Administers policies and procedures designed to increase the effectiveness of team member relations and improve relationships between all team members.
- Provides guidance, counsel, and instruction for management in the administration of human resources policies and procedures, to include all team member-related problems relative to attendance, seniority, work performance, and proper corrective action.
- Ensures that all federal, state, and local laws are followed and consistently applied throughout the property.
- Provides counseling and guidance to team members on employee relations issues and investigates all team member allegations of discrimination, sexual harassment, or any questionable behavior. Recommends disciplinary action to include verbal, written, and separation.
- Assists Company legal counsel in preparation of legal defense.
- Provides formal and informal training for management/supervisory staff on applicable laws; policies and procedures; discipline and documentation; and federal, state, and local laws.
- Creates and maintains all required documentation in compliance with state, federal and local regulations, as well as company policy. Verifies all form and documents for accuracy and completeness.
- Manages the development and facilitation of HRIS training and implementation.
- Ensures accurate reporting and posting in compliance with state and federal requirements (i.e., EEOC, New Employee Registry, OSHA/Cal OSHA, California/Federal law posters, ACA, ERISA).
- Works with safety as a priority and follows department and company safety standards.
- Maintains relevant knowledge of industry through continuing education and training.
- Performs other tasks as assigned.
SKILLS AND QUALIFICATIONS
- Bachelor’s degree or above in a related field or equivalent experience required.
- Eight (8) years of HR experience including talent acquisition, HR administration, employee performance management and three (3) years of HCMS utilization including compliance reporting OR combination of the above mentioned, preferably in the hospitality field.
- Three (3) years in a supervisory capacity required.
- Pre-opening experience a plus.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Proficient with Microsoft Office Suite or related software; HCMS, ATS and benefit portals. Ceridian and iCIMS preferred.
- Demonstrated outstanding organizational, planning, project management and leadership skills.
- Working knowledge of company internal controls and Policies and Procedures.
COMPENTENCIES
- Leadership & Navigation
- Communication
- Analytical and Critical Thinking
- Relationship-Building
- Teamwork Orientation.
-
- Problem Solving/Analysis
- Business Acumen
- Flexibility
- Trust/Integrity
- Guest Focus
- Initiative
- Decision Making
- Stress Management/Composure
SUPERVISORY RESPONSIBILITY
Yes. Number of direct reports will vary.
POSITION TYPE/EXPECTED HOURS OF WORK
Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying schedules to reflect the business needs of the property.
TRAVEL
Occasional travel, primarily within the state, is required for this position.
CERTIFICATION REQUIREMENTS
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes
Gaming License Required? Ability to secure and maintain NE Gaming License.
Other Certifications? Applicable professional certification preferred.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Work Environment
1 - Accessibility of all worksites required for the position
1 - Exposure to weather and temperature extremes
1 - Exposure to darkness
1 - Exposure to cramped spaces
1 - Exposure to loud noises
1 - Exposure to chemicals and fumes
1 - Exposure to dust
1 - Exposure to heights
1 - Exposure to work safety hazards
2 - Exposure to secondhand smoke
2 - Amount of overtime/extended work hours required
Physical Effort
1 - Physical mobility: movement from place to place on the job, considering distance and speed
1 - Physical agility: ability to maneuver body while in place
1 - Ability to lift up to 50 lbs
1 - Physical strength to handle routine office materials and tools
1 - Dexterity of hands and fingers
1 - Dexterity of feet
1 - Physical balance: ability to maintain balance and physical control
1 - Coordination: including eye/hand, hand/foot, etc.
1 - Endurance: prolonged physical activity with limited opportunity to rest
Mental Effort
2 - Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 - Memory, considering the amount and type of information
2 - Complexity of decision making
2 - Time pressure of decision making
2 - Analytical thinking
2 - Conceptual thinking
1 - Ability to compute basic math calculation
Communication
1 - Fluency in English
1 - Fluency in another language
3 - Verbal communication
3 - Written communication
1 - Non-verbal communication
Sensory Abilities
1 - Ability to see
1 - Ability to distinguish colors
1 - Ability to hear
1 - Ability to smell
1 - Ability to taste
1 - Sense of touch
AAP/EEO Statement
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
Employee signature below constitutes employee's understanding of the requirements, essential functions, and duties of the position.
Job Title: Director of Culinary Operations
SUMMARY
Reporting to the Vice President of Hospitality, the Director of Culinary is responsible for planning, organizing, developing, and directing the overall culinary operations. Responsible for overall growth and financial success that delivers a consistent high-level of service and quality of products based on established company standards and guest expectations.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC
- Innovates compelling menu items, cooking methods, procedures and equipment that set Encore apart.
- Makes recommendations for new concepts and re-fresh of existing concepts when appropriate.
- Plans and collaborates with Stakeholders (Gaming and Non-Gaming) in property wide initiatives.
- Measures and communicates to stakeholders the division’s strategic performance.
- Develops, implements, and amends departmental policies and procedures to ensure the highest service is delivered to guests.
- Achieves individual and department goals as determined by management.
- Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
- Conducts competitive market analysis, maintains an awareness of market share, and partners with other departments to promote their products and services to attract and retain guests.
- Devises and implements short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; implements changes required for improvement. Identifies key drivers of success.
- Establishes, monitors, and reviews departmental budgets on a regular basis.
- Ensures the department is meeting or exceeding established financial and performance goals and recommends changes to enhance profitability.
- Regularly reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current conditions.
- Maintains a professional profile at VIP events with constant presence and interaction with guests.
- Promotes positive, fair, and ethical relations with all employees, contractors, and in all interactions.
- May be asked to represent the Company at events or promotions, entertainment and Company sponsored events both on and off property.
- Promotes positive public and employee relations.
- Ensures compliance with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations.
- Effectively manages internal and external guest relations, which may require levels of patience, tact, and diplomacy.
- Oversees staff to include hiring, training, discipline, scheduling, and completion of performance evaluations and provides communication to staff to ensure successful management of all hospitality efforts.
- Ensures department delivers and maintains a maximum level of property-wide guest service and satisfaction.
- Attends periodic all-property meetings and training sessions.
- Maintains relevant knowledge of industry through continuing education and training.
- Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with employees within the department and with other departments as appropriate to ensure property wide communication.
- Maintains awareness of all new developments within the department and makes recommendations designed to maximize department and company success.
- Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately.
- Performs other duties as assigned
EDUCATION & EXPERIENCE
- Bachelor’s Degree in Business Administration, Culinary Arts; Hotel/ Hospitality Management, or related field; or equivalent work experience preferred.
- Eight (8) years of high volume and multiple outlet culinary leadership experience, with five (5) years in a senior management capacity.
- Prior casino gaming experience preferred.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Proficient with Microsoft Office Suite or related software; and POS, inventory software.
- Demonstrated ability to manage and prioritize multiple priorities while maintaining a high level of energy and output.
- Demonstrates strong organizational and leadership skills
- Demonstrates commitment to guest service excellence and ethical conduct.
- Advance knowledge of company internal controls and Policies and Procedures.
CORE COMPETENCIES
• Business Acumen
• Strategic Thinking/Planning
• Drive Culture/Commitment to Culture
• Customer Focus
• Financial Management
• Mentorship
• Employee Empowerment
• Results/Data Driven
• Executive Presence
• Diversity and Inclusion
• Strategic Partnerships
• Change Management
• Creating Engagement
Travel Requirements
Travel is expected up to 50% of the time for this position. This role is expected to travel between our main office locations and our Casino locations within the state of Nebraska. Travel is expected on a weekly basis for one or more days. Expected travel is during normal business hours and may or may not require an overnight stay.
Certification Requirements
Ability to secure and maintain NE Gaming License Required
WORK ENVIRONMENT
This is a full-time position. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening, weekend, and holiday hours required, based on business need.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Our Values:
Native American Owned & Proud | Accountable | Team Focused | Innovative | Visionary | Excellence
AAP/EEO STATEMENT
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
Ho- Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
Shuttle Driver
SUMMARY DESCRIPTION:
The Shuttle Driver is responsible for greeting guests transporting them from the property to designated areas in a safe, courteous and efficient manner.
ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.
• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
• Upholds and complies with casino standards at all times.
• Picks up passengers at designated locations and delivers passengers to requested destinations.
• Follows specific scheduled routes and coordinated routes.
• Demonstrates and provides outstanding employee relations at all times.
• Presents oneself in a neat and clean appearance at all times.
• Assists passengers with boarding and exiting vehicle – assist with loading and unloading personal property as needed.
• Monitors and maintains cleanliness, sanitation of interior and exterior of vehicle.
• Ensures security of vehicle and its keys at all times.
• Demonstrates professional phone/radio etiquette.
• Reports to Security via radio of any suspicious or emergency situations.
• Fuels shuttle vehicles as needed.
• Reports any vehicle/safety hazards or damages immediately.
• Follows designated procedures for vehicle accidents, breakdowns, and incidents.
• Attends and participates in meetings.
• Performs other tasks as assigned.
JOB SPECIFICATIONS:Education, experience, skills required, equipment used.
• Must be 19 years or older.
• High school diploma, GED, or equivalent experience.
• Two (2) years of experience in driving commercial vehicles.
• Trade school and/or training helpful.
• Prior experience in guest service required.
• Must possess and maintain a clean driver license and commercial driver license.
CORE COMPETENCIES:
• Collaboration Skills
• Guest Focus
• Communication Proficiency
• Flexibility
• Problem Solving
• Ethical Conduct
• Stress Management/Composure
TRAVEL REQUIREMENTS: Travel is not required for this position.
WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Ability to secure and maintain NE Gaming License.
Other Certifications? Commercial Drivers’ License; Drivers’ License; Clean Motor Vehicle Record (MVR) as established guidelines from the Insurance Carrier; Ability to operate vehicles with manual or automatic transmissions
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.
PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
WORK ENVIRONMENT:
2 Accessibility of all worksites required for the position
2 Exposure to weather and temperature extremes
2 Exposure to darkness
2 Exposure to cramped spaces
2 Exposure to loud noises
2 Exposure to chemicals and fumes
2 Exposure to dust
2 Exposure to heights
2 Exposure to work safety hazards
2 Exposure to secondhand smoke
1 Amount of overtime/extended work hours required
PHYSICAL EFFORT:
1 Physical mobility: movement from place to place on the job, considering distance and speed
2 Physical agility: ability to maneuver body while in place
2 Ability to lift up to 50 lbs.
1 Physical strength to manage routine office materials and tools
2 Dexterity of hands and fingers
2 Dexterity of feet
2 Physical balance: ability to maintain balance and physical control
2 Coordination: including eye/hand, hand/foot, etc.
1 Endurance: prolonged physical activity with limited opportunity to rest
MENTAL EFFORT:
1 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
1 Complexity of decision making
1 Time pressure of decision making
1 Analytical thinking
1 Conceptual thinking
1 Ability to compute basic math calculation
COMMUNICATION:
1 Fluency in English
0 Fluency in another language
1 Verbal communication
1 Written communication
1 Non-verbal communication
SENSORY ABILITIES:
2 Ability to see
2 Ability to distinguish colors
2 Ability to hear
1 Ability to smell
0 Ability to taste
2 Sense of touch
SUMMARY DESCRIPTION:
The Bartender is responsible for serving beverages to guests and assuring that the wants and needs of guests are consistently exceeded.
ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.
• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
• Provides prompt, efficient, and friendly quality service and preparation of beverages to all customers.
• Communicates to supervisor any difficulties, guest comments and other relevant information.
• Up-sells and regularly replenishes beverages, abiding by responsible alcohol service regulations.
• Converses with Guests about alcoholic beverages, advising the types and styles of beverage, taking beverage orders, and serving beverage.
• Promotes, sells, makes, and presents cocktails.
• Complies with S.M.A.R.T. or T.I.P.S. training.
• Complies with legal provisions of local liquor codes.
• Assesses guest’s intoxication level and takes appropriate action as needed.
• Monitors factors which interfere with the total experience of the guest.
• Uses refrigeration system correctly.
• Effectively operates the post-mix syrups bulk dispense system.
• Operates the beer reticulation system.
• Adheres to stock control procedures.
• Complies with all department rules, regulations, policies, procedures, and internal controls and all local, state and federal rules and regulations.
• Accepts payment and/or comp authorization upon service of all beverages prepared and/or served. Complies with ABC training.
• Balances register at end of shift.
• Participates in developing specials.
• Trains interested beverage servers for the bartender position.
• Attends periodic meetings and training sessions.
• Promotes positive public and employee relations.
• Presents oneself in a neat and clean appearance at all times.
• Perform s other duties as assigned.
JOB SPECIFICATIONS:Education, experience, skills required, equipment used.
• Must be 19 years or older.
• High school Diploma or education equivalent required.
• One (1) years’ experience bartending in a high-volume front bar, service bar, and/or fine dining environment or nightclub setting.
• Must be a knowledgeable mixologist.
CORE COMPETENCIES:
• Collaboration Skills
• Guest Focus
• Communication Proficiency
• Flexibility
• Problem Solving
• Ethical Conduct
• Stress Management/Composure
TRAVEL REQUIREMENTS: Travel is not required for this position.
WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes
Gaming License Required? Ability to secure and maintain NE Gaming License.
Other Certifications? ServSafe, TIPS Alcohol Awareness
PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
WORK ENVIRONMENT:
2 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
2 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
2 Exposure to work safety hazards
1 Exposure to secondhand smoke
1 Amount of overtime/extended work hours required
PHYSICAL EFFORT:
2 Physical mobility: movement from place to place on the job, considering distance and speed
2 Physical agility: ability to maneuver body while in place
2 Ability to lift up to 50 lbs.
2 Physical strength to handle routine kitchen materials and tools
3 Dexterity of hands and fingers
2 Dexterity of feet
2 Physical balance: ability to maintain balance and physical control
2 Coordination: including eye/hand, hand/foot, etc.
2 Endurance: prolonged physical activity with limited opportunity to rest
MENTAL EFFORT:
1 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
1 Memory, considering the amount and type of information
1 Complexity of decision making
1 Time pressure of decision making
1 Analytical thinking
1 Conceptual thinking
1 Ability to compute basic math calculations
COMMUNICATION:
1 Fluency in English
1 Fluency in another language preferred.
1 Verbal communication
1 Written communication
1 Non-verbal communication
SENSORY ABILITIES:
1 Ability to see
1 Ability to distinguish colors
1 Ability to hear
1 Ability to smell
1 Ability to taste
1 Sense of touch
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.
SUMMARY DESCRIPTION:
The Cook is responsible for preparing food for guests in accordance with the recipes set by the Executive Chef while adhering to all quality and safety standards.
ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.
• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
• Provides fast, friendly, professional, and responsive guest service to team members and venue guests.
• Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients)
• As a line cook: Prepares food items per work order as required including, but not limited to, breakfast items, entrees, and desserts according to guest request
• As a prep cook: Prepares food items per work order as required by recipe card standards and to the standards of set forth by Venue Chef.
• Utilizes proper cooking methods, cooks to recipe and production specifications, handling, storing and rotating food properly in accordance with established health and safety standards
• Performs tasks and exhibits conduct within the standards of company guidelines, policies, and governmental control apparatus.
• Exhibits basic food preparation skills and demonstrate a willingness to seek skill advancement.
• Exhibits basic understanding of safe conduct in the kitchen environment.
• Slices, dices, chops, and prepares raw products.
• Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes plates as required.
• Wipes counter areas, sinks and floors as required to maintain a clean and safe workstation.
• Maintains cleanliness, readiness, sanitation of all work areas as directed in accordance with established health and safety standards
• Takes responsibility for and remedy any noticeable health code or safety violations.
• Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedures
• Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
• Provides personalized service to customers and team members.
• Knows and understands the core value system of War Horse and core values of your property.
• Knows and promotes current casino events and programs and gives guests directions to all casino areas.
• Leads by example and willingly take responsibility for the details of this job description.
• Performs other duties as assigned.
JOB SPECIFICATIONS: Education, experience, skills required, equipment used.
• Must be 19 years or older.
• High school diploma. GED, or relevant experience.
• One (1) year prior experience as cook in high-volume food service operation.
• Kitchen sanitation, operation, and maintenance of kitchen equipment knowledge.
• Basic knowledge of food preparation techniques and nomenclature.
• Required to taste and smell foods.
• Knowledge of weights, measures, and recipe yield.
• Possessing and maintaining culinary tools (knives) to perform the necessary job functions.
• Excellent guest service/communication skills.
• Tolerating industry standard chemicals used for cleaning and sanitizing
• Working at a fast pace in often stressful environment
• Maintain a neat, professional, well-groomed appearance and upholding company appearance/dress standards.
• Must be able to follow directions and take direction.
• Possess and display self-control and organizational skill set.
CORE COMPETENCIES:
• Collaboration Skills
• Guest Focus
• Communication Proficiency
• Flexibility
• Problem Solving
• Ethical Conduct
• Stress Management/Composure
TRAVEL REQUIREMENTS: Ability to secure and maintain NE Gaming License.
WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property
CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Ability to secure and maintain NE Gaming License.
Other Certifications? ServSafe certification
PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
WORK ENVIRONMENT:
2 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
2 Exposure to cramped spaces
3 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
2 Exposure to work safety hazards
1 Exposure to secondhand smoke
2 Amount of overtime/extended work hours required
PHYSICAL EFFORT:
2 Physical mobility: movement from place to place on the job, considering distance and speed
2 Physical agility: ability to maneuver body while in place
2 Ability to lift up to 50 lbs.
2 Physical strength to handle routine office materials and tools
3 Dexterity of hands and fingers
2 Dexterity of feet
2 Physical balance: ability to maintain balance and physical control
2 Coordination: including eye/hand, hand/foot, etc.
2 Endurance: prolonged physical activity with limited opportunity to rest
MENTAL EFFORT:
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
2 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
1 Ability to compute basic math calculations
COMMUNICATION:
1 Fluency in English
1 Fluency in another language preferred.
2 Verbal communication
2 Written communication
2 Non-verbal communication
SENSORY ABILITIES:
2 Ability to see
2 Ability to distinguish colors
2 Ability to hear
2 Ability to smell
3 Ability to taste
2 Sense of touch
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. and its subsidiaries are an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.
Sportsbook Attendant
SUMMARY DESCRIPTION:
Purpose and function of job. The Sportsbook Attendant is responsible for accurately and efficiently entering betting information into the system, printing tickets and processing payment transactions while providingsuperior guest experience in a friendly environment.
ESSENTIAL JOB FUNCTIONS/DUTIES:
List duties in order of time spent or importance.Essential duties and tasks that must be performed with or without reasonable accommodation. Writes, verifies, and issues payments for sports wagers in accordance with applicable department policies and procedures as well as state and federal gaming statutes and regulations. Follows proper procedures pertaining to sale and payout of tickets. Educates guests by explaining wagering rules and procedures to guests. This includes explaining betting line and odds. Maintains bank throughout shift and ensures accuracy with all card and cash transactions. Balances bank at end of designated shift. Maintains required inventory of supplies and ensures work area is maintained in a neat and organized manner. Effectively addresses guest questions, concerns or complaints and escalates to management as required. Knowledge of sports & sporting events. Maintains information on current offerings and events throughout the property. Works with safety as a priority and follows department and company safety standards. Keeps informed of all new developments relative to available resources for the department and makes recommendations designed to maximize department and company success. Attends periodic meetings and training sessions. Maintains knowledge of industry through continuing education and training. Provides outstanding customer and employee service at all times. Presents oneself with a neat and clean appearance at all times. Performs other tasks as assigned.
JOB SPECIFICATIONS:
Education, experience, skills required, equipment used. Must be 21 years or older. Must have a High School Diploma or GED. Experience as a Sportsbook and Writer/ Teller preferred. One (1) year experience in guest service and cash/ credit card processing preferred. Proficient with Microsoft office Suite or related software Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Strong interpersonal and guest service skills.
CORE COMPETENCIES:
Collaboration Skills Guest Focus Money handling skills Communication Proficiency Flexibility Problem Solving Ethical Conduct Stress Management/Composure
TRAVEL REQUIREMENTS:
Travel is not required for this position.
WORK HOURS:
Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying schedules to reflect the business needs of the property.
CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No Gaming License Required? Ability to secure and maintain NE Gaming License. Other Certifications? N/A
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.
PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position 1 – Normal: Conditions Similar to Everyday Life 2 – Above Average: Beyond Normal Levels 3 – Extreme: Extraordinary Levels,
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
WORK ENVIRONMENT:
2, Accessibility of all worksites required for the position
1, Exposure to weather and temperature extremes
1, Exposure to darkness
1, Exposure to cramped spaces
1, Exposure to loud noises
1, Exposure to chemicals and fumes
1, Exposure to dust
1, Exposure to heights
1, Exposure to work safety hazards
2, Exposure to secondhand smoke
1, Amount of overtime/extended work hours required
PHYSICAL EFFORT:
1, Physical mobility: movement from place to place on the job, considering distance and speed
1, Physical agility: ability to maneuver body while in place
1, Ability to lift up to 25 lbs.
1, Physical strength to handle routine office materials and tools
1, Dexterity of hands and fingers
1, Dexterity of feet
1, Physical balance: ability to maintain balance and physical control
1, Coordination: including eye/hand, hand/foot, etc.
1, Endurance: prolonged physical activity with limited opportunity to rest
MENTAL EFFORT:
1, Concentration/intensity: prolonged mental effort with limited opportunity for breaks
1, Memory, considering the amount and type of information
1, Complexity of decision making
1, Time pressure of decision making
1, Analytical thinking
1, Conceptual thinking
2, Ability to compute math calculations
COMMUNICATION:
1, Fluency in English
1, Fluency in another language preferred.
2, Verbal communication
1, Written communication
1, Non-verbal communication
SENSORY ABILITIES:
1, Ability to see
1, Ability to distinguish colors
1, Ability to hear
1, Ability to smell
1, Ability to taste
1, Sense of touch
Cage Supervisor
SUMMARY DESCRIPTION:
The Cage Supervisor is responsible for safeguarding assets, and supervising Cage operations by ensuring the internal control procedures are followed and be vigilant of irregularities; and ensuring compliance with all applicable Law, rules, and regulation as well as all Federal laws governing monetary transactions and company policies and procedures and internal controls.
ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.
• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC
• Safeguards assets.
• Supervises cage personnel.
• Ensures compliance with Company policies and the Gaming Regulations.
• Maintains control and inventory of all currency, coins, checks, related forms, and documents.
• Ensures compliance with gaming controls, company regulations and internal controls.
• Ensures proper supervision of all cage activities and records necessary to affect an accurate and orderly operation.
• Assists the Cage Shift Manager in the evaluation, training, and instruction of cage personnel.
• Assists the Cage Shift Manager with effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
• Maintains strict confidentiality of internal activities.
• Performs other duties as assigned.
JOB SPECIFICATIONS:Education, experience, skills required, equipment used.
• Must be 21 years or older.
• High school diploma. GED, or relevant experience.
• Three (3) years of cage experience, with one (1) year in a supervisory capacity preferred.
• Extensive knowledge of state gaming regulations pertaining to casino operations.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.
CORE COMPETENCIES:
• Guest Focus
• Initiative
• Teamwork Orientation
• Communication Proficiency
• Ethical Conduct
• Problem Solving/Analysis
• Decision Making
• Flexibility• Stress Management/Composure
TRAVEL REQUIREMENTS: Travel is not required for this position.
WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Ability to secure and maintain NE Gaming License.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.
PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
WORK ENVIRONMENT:
1 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
2 Exposure to darkness
1 Exposure to cramped spaces
2 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
1 Exposure to work safety hazards
2 Exposure to secondhand smoke
1 Amount of overtime/extended work hours required
2 Availability to work various shifts with multiple start times
PHYSICAL EFFORT:
1 Physical mobility: movement from place to place on the job, considering distance and speed
1 Physical agility: ability to maneuver body while in place
2 Ability to lift up to 50 lbs
2 Physical strength to handle routine office materials and tools
1 Dexterity of hands and fingers: Must be able to perform opening, dropping, filling, closing and maintenance of all equipment utilized within the department
1 Dexterity of feet
1 Physical balance: ability to maintain balance and physical control
1 Coordination: including eye/hand, hand/foot, etc.
1 Endurance: prolonged physical activity with limited opportunity to rest
MENTAL EFFORT:
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
2 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
2 Ability to compute math calculations
COMMUNICATION:
2 Fluency in English
0 Fluency in another language
2 Verbal communication
2 Written communication
2 Non-verbal communication
SENSORY ABILITIES:
2 Ability to see
2 Ability to distinguish colors
2 Ability to hear
1 Ability to smell
1 Ability to taste
2 Sense of touch
Revenue Auditor I
SUMMARY DESCRIPTION:
The Revenue Auditor I is responsible for accurately and efficiently conducting daily revenue audits including the inspection, analysis, authenticity, and confirmation of financial documents for the purpose of reporting and compliance.
ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.
• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
• Performs audit of daily revenue and other casino information.
• Researches and investigates any missing, inaccurate, or conflicting information.
• Compiles supporting documentation and records for any information or paperwork that may be unusual or likely to be questioned.
• Establishes and enforces regular audit schedules and procedures.
• Enters daily information into revenue audit report forms, runs reports and reviews documentation for accuracy.
• Prepares journal entries, tracks coupons used on property, and records variances and other accounting related functions.
• Reconciles general ledger accounts on a regular basis and analyzes and investigates discrepancies.
• Meets daily, weekly, and monthly deadlines.
• Prepares, verifies and issues daily operating reports.
• Writes and maintains departmental audit procedures and checklists.
• Assists with the monitoring of all financial activities on property, with respect to revenue accounting, ensuring all applicable laws, rules, regulations, and controls of the property.
• Processes and analyzes information from numerous sources for reconciliation and determination of submissions required by law.
• Ensures a maximum level of property-wide service and satisfaction is achieved and maintained.
• Attends regularly scheduled departmental meetings.
• Held accountable for the accuracy, confidentiality, and thoroughness of departmental records and reports.
• Performs other duties as assigned.
JOB SPECIFICATIONS:Education, experience, skills required, equipment used.
• Must be 21 years or older.
• High school diploma, GED or relevant experience.
• One to three years related auditing work experience; casino/hotel experience preferred.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software; financial software
• Strong background and experience with audit methodologies and techniques.
• Demonstrated ability to read, analyze, and interpret documents, such as journals, financial reports, and legal documents.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
CORE COMPETENCIES:
• Collaboration Skills
• Initiative
• Communication Proficiency
• Flexibility
• Problem Solving
• Ethical Conduct
• Stress Management/Composure
TRAVEL REQUIREMENTS: Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected
WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Ability to secure and maintain NE Gaming License.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.
PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
WORK ENVIRONMENT:
1 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
1 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
1 Exposure to work safety hazards
2 Exposure to secondhand smoke
1 Amount of overtime/extended work hours required
PHYSICAL EFFORT:
1 Physical mobility: movement from place to place on the job, considering distance and speed
1 Physical agility: ability to maneuver body while in place
2 Ability to lift up to 20 lbs
2 Physical strength to handle routine office materials and tools
1 Dexterity of hands and fingers
1 Dexterity of feet
1 Physical balance: ability to maintain balance and physical control
1 Coordination: including eye/hand, hand/foot, etc.
1 Endurance: prolonged physical activity with limited opportunity to rest
MENTAL EFFORT:
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
2 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
2 Ability to compute math calculations
COMMUNICATION:
2 Fluency in English
0 Fluency in another language
2 Verbal communication
2 Written communication
2 Non-verbal communication
SENSORY ABILITIES:
1 Ability to see
1 Ability to distinguish colors
1 Ability to hear
1 Ability to smell
1 Ability to taste
1 Sense of touch