Table Games Pit Supervisor
SUMMARY
This position is responsible for assisting in the overall operations and administration of the Department, managing and directing the daily shift activities, and ensuring smooth operations of the Table Games Department. Responsible for the integrity of all Table Games. Responsible for maintaining excellent guest services, efficient productivity, and providing an orderly, safe, and exciting workplace. Require attention to quality guest service skills and exceptional teamwork. Ensures that the Department and team members follow all rules and regulations and that all company expectations are maintained.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Must be punctual and dependable in reporting to work as scheduled and completing assigned tasks. This includes working more than a scheduled shift if necessary.
- Read, write, and speak the English language. Read professional publications, memos, emails, logs, newsletters, and documents.
- Ensure that operations in their section of the pit are conducted properly and that dealers and guests follow the house rules. Be able to explain and interpret the house rules, such as game rules and betting limits. Maintain familiarity with all games used as well as strategies and tricks employed in those games.
- Demonstrate knowledge of all departmental gaming policies and procedures
- Responsible for protecting the integrity of the game and the casino assets.
- Assist the Manager with developing and implementing work schedules, performance standards, plans, and/or programs to ensure effective and efficient services are delivered by the department.
- Remains alert to any unusual or questionable activity by casino team members, vendors, or gaming guests and takes appropriate action to correct the situation within established policies and procedures and completes the reporting process as required.
- Greet guests and team members eagerly upon arrival at the casino/hotel, always maintaining a proactive guest service approach. Be able to assist with guest questions by being knowledgeable regarding all promotions, events, specials, areas, and locations of the casino.
- Maintaining attendance to ensure the Casino and Guests have the necessary coverage to provide excellent guest service standards.
- Perform all tasks and have all required qualifications for those positions that are overseen by the Floor Supervisor.
- Ensure that all functions and duties are maintained professionally and efficiently by all department personnel. Assist in ensuring that all department personnel are trained, coached, and counseled to meet the standard requirements of their positions within the department.
- Perform other duties as assigned by Departmental Management.
- Protect the Company’s value by keeping information confidential.
- Perform assigned tasks under supervision. Follow written and verbal instructions.
- Establish and maintain positive relationships with other Team Members. Work well alone or within a team.
- Present facts and recommendations in oral and written form. Prepare written reports and correspondence to management as required.
- Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities.
SKILLS AND QUALIFICATIONS
- High School Diploma (or equivalent).
- Casino Table Games experience required.
- An equivalent combination of Customer Service and Communications experience is required.
- Prior management/supervisory experience preferred.
COMPENTENCIES
Leadership
- Provide support and leadership direction to individuals directly reporting to this position in accordance with the organizational chart.
- Ensures an appropriate number of qualified Team Members are recruited for and retained to ensure services offered exceed the expectations of external and internal guests as well as regulatory requirements.
- Responsible for the selection, training, and performance of assigned staff. May recognize, reward, discipline, evaluate, and promote and/or separate Team Members within the area of responsibility, as necessary, and in accordance with the executive delegated authority.
- Ensures departmental staff is aware of standards and expectations through publicity around their enforcement and effectively communications consequences for not maintaining expected standards.
- Ensures Team Members within areas of responsibility receive fair and equitable treatment about their respective terms and conditions of employment.
Judgment/Decision Making
- Under the direction of department management forms opinions and makes decisions based on the information and the identification of available facts. Makes decisions or draws conclusions using available data and from experience. Avoid situations that could be deemed illegal or represent a safety hazard to fellow team members or guests.
- Investigates, evaluates information, and makes decisions regarding departmental operational matters, Team Member disputes/Team Member disciplinary actions by delegated authority and ensures those decisions follow applicable laws, rules, regulations, and established controls.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Selective Attention - The ability to concentrate on a task without being distracted.
Communication
- Makes an effort to keep informed of company information and communications by reviewing property bulletin boards, departmental log/shift reports, departmental/company emails, signage, and company newsletter.
- Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, requests for information, and ideas for improvements are effectively relayed to management.
TRAVEL
None
POSITION TYPE/EXPECTED HOURS OF WORK
Must be willing and able to work days, nights, weekends, and holidays
CERTIFICATION REQUIREMENTS
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes
Gaming License Required? Ability to secure and maintain NE Gaming License required.
Other Certifications? Driver’s License.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws
