Table Games Floor Supervisor
SUMMARY
The Table Games Floor Supervisor is responsible for assisting with managing the Table Games Department; providing staff with effective guidance and assistance regarding accomplishing the goals and objectives of the table games facilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Tracks and documents play of guests including but not limited to monitoring wager amounts, length of play, purchase amounts and wins/losses.
- Maintains proper table inventories through fills and credits.
- Issues playing cards and dice and review them for irregularities at the beginning of the shift.
- Assists with personnel functions, such as: training, development, supervision, evaluations, and disciplinary actions; will perform these functions in a timely manner.
- Supervises, coaches, instructs and direct dealers in proper procedures of appropriate aspects of table games operations including but not limited to correction of errors, recommendations of disciplinary actions and monitoring all work processes.
- Assists with staff schedules for assigned shift, including the scheduling of any necessary team member training.
- Investigates and resolves guest complaints regarding customer services issues in a positive manner.
- Ensures team member compliance with all departmental, company, gaming policies, procedures and any other applicable rules and regulations; will also enforce all required safety codes.
- Maintains company, team member, and guest information confidentiality.
- Must be flexible in scheduling based on business needs.
- Performs other tasks as assigned.
SKILLS AND QUALIFICATIONS
- Must be 21 years of age or older.
- High school diploma. GED, or relevant experience.
- Three (3) years Table Game experience and/or training, experience in table games operations to include, but not limited to, experience as a Dealer, Floor Supervisor, Pit Supervisor, Shift Manager Trainee and/or Shift Manager.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
- Demonstrates commitment to guest service excellence and ethical conduct.
- Must have a comprehensive understanding of player tracking systems and complimentary guidelines consistent with normal industry standards.
- Working knowledge of company internal controls and Policies and Procedures.
- Working knowledge of all table games and their rules and regulations.
- Exhibits respectful consideration of viewpoints, situations, and others.
- Places the guest’s experience and safety at the forefront of every decision.
COMPENTENCIES
- Guest Focus
- Initiative
- Teamwork Orientation
- Communication Proficiency
- Ethical Conduct
- Problem Solving/Analysis
- Decision Making
- Flexibility
- Stress Management/Composure
TRAVEL
None
POSITION TYPE/EXPECTED HOURS OF WORK
Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
CERTIFICATION REQUIREMENTS
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Ability to secure and maintain NE Gaming License required.
Other Certifications? Drivers’ License.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws
