Slot Floor Supervisor-Omaha

Slot Floor Supervisor 

$21/hour

SUMMARY DESCRIPTION:

The Slot Floor Supervisor is responsible for overseeing the daily procedures of the Slot Operations department while following and implementing company policies, rules, and regulations of a designated shift.

ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, Omaha.
• Assists in developing and implementing effective strategy for managing customer service for the Slot Operations Team.
• Pays and/or verifies jackpots over certain amounts as predetermined by the property’s Internal Controls.
• Creates weekly and daily schedules.
• Ensures application of federal currency reporting standards.
• Provides courteous and helpful information to guests. Responds to guest complaints in a considerate, professional, and positive manner. Shows genuine concern and empathy, actively listens to the guests, and take ownership of their concerns and follows through to a resolution.
• Maintains meticulous security of keys, radios, handheld devices and any other items issued to them and complies with company safety standards.
• Attends all required training meetings.
• Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Must be flexible in scheduling based on business needs.
• Performs other tasks as assigned.

JOB SPECIFICATIONS:Education, experience, skills required, equipment used.
• Must be 21 years or older.
• High school diploma. GED, or relevant experience.
• Three (3) years of experience in a guest service or customer service driven industry in a high volume, complex resort casino environment preferred.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software; and slot systems experience a plus.
• Must have complete technical understanding of broad range of slot machines and systems and ability to train others.
• Ability to interact with mobile devices and touch screen technology
• Previous experience using Smart Phones and/or Tablets applications strongly preferred.
• The ability to learn player tracking systems and complimentary guidelines consistent with normal industry standards.

CORE COMPETENCIES:

• Guest Focus
• Initiative
• Teamwork Orientation
• Communication Proficiency
• Ethical Conduct
• Problem Solving/Analysis
• Decision Making
• Flexibility
• Stress Management/Composure

BENEFITS
• Federal Employees Medical Coverage
• Full Insurance Coverage offerings
• 401K with Day 1 Vesting & Company Match
• Quarterly Incentive Program
• Vacation, Holiday & Sick Days
• Discounted Meal Program

TRAVEL REQUIREMENTS: Travel is generally not required for this position. 

WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NRGC Gaming License.
Other Certifications? N/A

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws. 

PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:
1 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
1 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
1 Exposure to work safety hazards
3 Exposure to secondhand smoke
2 Amount of overtime/extended work hours required

PHYSICAL EFFORT:
1 Physical mobility: movement from place to place on the job, considering distance and speed
1 Physical agility: ability to maneuver body while in place
1 Ability to lift up to 75+ lbs.
1 Physical strength to manage routine office materials and tools
1 Dexterity of hands and fingers
1 Dexterity of feet
1 Physical balance: ability to maintain balance and physical control
1 Coordination: including eye/hand, hand/foot, etc.
1 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
2 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
2 Ability to compute basic math calculation

COMMUNICATION:
1 Fluency in English
0 Fluency in another language
3 Verbal communication
3 Written communication
1 Non-verbal communication

SENSORY ABILITIES:
3 Ability to see
3 Ability to distinguish colors
1 Ability to hear
0 Ability to smell
0 Ability to taste
1 Sense of touch