Executive Host-Omaha

SUMMARY DESCRIPTION:
The Executive Host is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. Knows and ensures adherence to department and company policies, procedures, internal controls, and government regulations.

ESSENTIAL JOB FUNCTIONS/DUTIES:  Essential duties and tasks that must be performed with or without reasonable accommodation.

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC.
• Maintains relationships and markets our gaming product and amenities to valued guests.
• Greets Casino guests and participates in social events and special promotions.
• Tracks guest’s visits, arranges accommodations, and provides complimentaries according to established guidelines.
• Issues Player’s Club cards and promotes the program and related promotions.
• Increases the growth of gaming revenues through development of a targeted guest base.
• Updates guest history for future visits.
• Ensures the protection of guest’s rewards and credit lines.
• Effectively handles guest complaints and discrepancies in an efficient and courteous manner.
• Provides special services to include food, beverage, transportation, cross-property events, and VIP programs.
• Ensures the highest level of Customer Service is given to guests at all times.
• Sells and promotes property using pertinent and appropriate offers, property amenities, special events and promotions that drive property visits.
• Increases player core revenue by personal networking and telemarketing.
• Regularly reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current conditions.
• Maintains a high profile at VIP events, constant presence to all players at appropriate times.
• May represent the Company, including spokesperson at events or promotions, entertainment and Company sponsored events both on and off property.
• Attends all necessary meeting.
• Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment, and general property information.
• Keeps informed of competitive promotions.
• Performs other tasks as assigned.

JOB SPECIFICATIONS:Education, experience, skills required, equipment used.
• Must be 21 years or older.
• High School diploma or equivalent experience; College degree preferred.
• Five (5) years Host experience in a large-scale gaming operation with both Slot and Table games offerings.
• Must have a comprehensive understanding of player tracking systems and complimentary guidelines consistent with normal industry standards.
• Must have an established player following.
• Proficient with Microsoft office Suite or related software.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Excellent phone etiquette and guest relations skills are also required.

CORE COMPETENCIES:
• Guest Focus
• Initiative
• Teamwork Orientation
• Communication Proficiency
• Ethical Conduct
• Problem Solving/Analysis
• Decision Making
• Flexibility
• Stress Management/Composure

TRAVEL REQUIREMENTS:
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected

WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes

Gaming License Required? Ability to secure and maintain NE Gaming License

Other Certifications? Driver’s License

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.

PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:
2 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
1 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
1 Exposure to work safety hazards
2 Exposure to secondhand smoke
1 Amount of overtime/extended work hours required

PHYSICAL EFFORT:
1 Physical mobility: movement from place to place on the job, considering distance and speed
1 Physical agility: ability to maneuver body while in place
1 Ability to lift up to 15 lbs
2 Physical strength to handle routine office materials and tools
1 Dexterity of hands and fingers
1 Dexterity of feet
1 Physical balance: ability to maintain balance and physical control
1 Coordination: including eye/hand, hand/foot, etc.
1 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
2 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
2 Ability to compute math calculations

COMMUNICATION:
2 Fluency in English
1 Fluency in another language preferred,
2 Verbal communication
2 Written communication
2 Non-verbal communication

SENSORY ABILITIES:
1 Ability to see
1 Ability to distinguish colors
1 Ability to hear
1 Ability to smell
1 Ability to taste
1 Sense of touch