Slot Tech Supervisor-Omaha

SUMMARY:
The Slot Tech Supervisor is responsible for overseeing the day-to-day operation of the Technical side of the Slot Department and working with the Director to develop and implement policies, procedures, and technical standards for the department.

ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC.
• Develops and implements an effective strategy for managing projects and assets for the Slot Department.
• Reviews and evaluates slot tech performance annually; trains, coaches, and counsels to ensure performance standards are consistently achieved.
• Assists in recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
• Develops and implements technical standards and procedures to ensure effective ongoing maintenance of slot machines, TRU’s, AJM’s, ETG’s, Table Games electronic equipment and customer service.
• Develops and implements effective cost controls and inventory of slot machine parts.
• Assists in develops and upholding budget for the Technical department.
• Coordinates all slot machine moves and modification with regulators, vendors and in house departments.
• Provides courteous and helpful information to guests. Responds to guest concerns in a considerate, professional, and positive manner. Shows genuine concern and empathy, actively listens to the guests, and take ownership of their concerns and follows through to a resolution.
• Coordinates and designs changes in the floor layout. Maintains accurate log of inventory and coordinate with outside vendors and other internal departments to process work orders.
• Maintains meticulous security of keys, radios, handheld devices, and any other items issued to them and complies with company safety standards.
• Adheres to the regulatory, departmental and company policies and procedures.
• Reviews and analyzes existing technology, slot operations related systems and equipment to ensure effectiveness and efficiency and develop strategies, if warranted, to improve overall performance and meet business goals.
• Researches and makes recommendations on related software, systems, processes, and equipment to improve overall performance and meet business goals.
• Assists in projects as directed.
• Assists in new hire and ongoing team member training.
• Reads and understands the company's Responsible Gaming commitment and plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Must be flexible in scheduling based on business needs.
• Performs other tasks as assigned.

JOB SPECIFICATIONS:Education, experience, skills required, equipment used.
• Must be 21 years or older.
• High school diploma. GED, or relevant experience.
• Three (3) years of experience in a customer service driven industry with a minimum of one (1) year in a supervisory capacity in a high volume, casino environment.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software; and slot systems.
• Must have complete technical understanding of broad range of slot machines and systems and ability to train others.
• Ability to interact with mobile devices and touch screen technology.
• Previous experience using Smart Phones and/or Tablets applications strongly preferred Experience and understanding in a technical capacity with slot machines and slot systems and ability to train others required.

CORE COMPETENCIES:

• Guest Focus
• Initiative
• Teamwork Orientation
• Communication Proficiency
• Ethical Conduct
• Problem Solving/Analysis
• Decision Making
• Flexibility
• Stress Management/Composure

TRAVEL REQUIREMENTS: Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.

WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NE Gaming License

Other Certifications? Valid Driver's Licence

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.

PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:
1 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
1 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
1 Exposure to work safety hazards
3 Exposure to secondhand smoke
2 Amount of overtime/extended work hours required

PHYSICAL EFFORT:
2 Physical mobility: movement from place to place on the job, considering distance and speed
2 Physical agility: ability to maneuver body while in place
2 Ability to lift up to 75+ lbs.
2 Physical strength to manage routine office materials and tools
2 Dexterity of hands and fingers
2 Dexterity of feet
2 Physical balance: ability to maintain balance and physical control
2 Coordination: including eye/hand, hand/foot, etc.
2 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
2 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
2 Ability to compute basic math calculation

COMMUNICATION:
1 Fluency in English
0 Fluency in another language
3 Verbal communication
3 Written communication
1 Non-verbal communication

SENSORY ABILITIES:
3 Ability to see
3 Ability to distinguish colors
1 Ability to hear
1 Ability to smell
0 Ability to taste
1 Sense of touch