Slot Technician II - Omaha - $24/hr

Slot Technician II

$24/hour

SUMMARY DESCRIPTION:

The Slot Technician II is responsible for the installation, repair, relocation, and maintenance of all slot machines to ensure minimal downtime and enhance the guest experience

ESSENTIAL JOB FUNCTIONS/DUTIES:

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, Omaha. 
• Performs ongoing preventative maintenance to ensure the serviceability of all slot machines as well as the upkeep of their repair records. 
• Maintains equipment to approved standards and schedules and strives for 100% game uptime. 
• Assists guests with property and game information. 
• Performs urgent repairs and other maintenance activities in accordance with manufacture guidelines and departmental procedures. 
• Inspects all new machines and conversions kits prior to installation onto the gaming floor. 
• Performs slot machine/bank moves, installation, and reconfigurations on the gaming floor. 
• Ensures smooth and efficient operations by continually liaising with Slot Operations department and management regarding all aspects of the technical operations. 
• Reports all relevant information to management as required. 
• Troubleshoots and repairs all electronic gaming equipment to the component level. 
• Effectively communicates all operational and technical breakdowns and provide solutions to team members. 
• Investigates slot variances to identify and correct all possible causes for reported variances per company policies. 
• Investigates all slot cheating attempts, malfunctions, and substandard equipment repair within all assigned areas.   
• Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience. 
• Maintains meticulous security of keys, radios, handheld devices, and any other items issued to them and complies with company safety standards. 
• Attends all required training meetings. 
• Assists in the training of new employees as directed. 
• Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons. 
• Must be flexible in scheduling based on business needs. 
• Performs other tasks as assigned. 

JOB SPECIFICATIONS:

• Must be 21 years of age or older. 
• High School diploma or GED required. 
• Slot Technician experience, Electronics or PC technical degree / certification. 
• Two (2) years of experience as a Slot Technician or related field. 
• Excellent organizational skills and attention to detail. 
• Strong analytical and problem-solving skills. 
• Strong supervisory and leadership skills. 
• Proficient with Microsoft Office Suite or related software; and slot systems. 
• Must have complete technical understanding of broad range of slot machines and systems and ability to train others. 
• Ability to interact with mobile devices and touch screen technology.  
• Previous experience using Smart Phones and/or Tablet applications strongly preferred. 

CORE COMPETENCIES:

• Collaboration Skills 
• Guest Focus 
• Communication Proficiency 
• Flexibility 
• Problem Solving 
• Ethical Conduct 
• Flexibility 
• Stress Management/Composure 

BENEFITS

• Federal Employees Medical Coverage
• Full Insurance Coverage offerings
• 401K with Day 1 Vesting & Company Match
• Quarterly Incentive Program
• Vacation, Holiday & Sick Days
• Discounted Meal Program

TRAVEL REQUIREMENTS:

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected

WORK HOURS:

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

CERTIFICATION REQUIREMENTS:

 Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NE Gaming License.

Other Certifications? N/A

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws. 

PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:
1 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
2 Exposure to darkness
2 Exposure to cramped spaces
2 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
2 Exposure to work safety hazards
3 Exposure to secondhand smoke
2 Amount of overtime/extended work hours required

PHYSICAL EFFORT:
2 Physical mobility: movement from place to place on the job, considering distance and speed
2 Physical agility: ability to maneuver body while in place
2 Ability to lift up to 75+ lbs.
2 Physical strength to manage routine office materials and tools
2 Dexterity of hands and fingers
2 Dexterity of feet
2 Physical balance: ability to maintain balance and physical control
2 Coordination: including eye/hand, hand/foot, etc.
2 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
2 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
2 Ability to compute basic math calculation

COMMUNICATION:
1 Fluency in English
0 Fluency in another language
3 Verbal communication
3 Written communication
2 Non-verbal communication

SENSORY ABILITIES:
3 Ability to see
3 Ability to distinguish colors
1 Ability to hear
1 Ability to smell
0 Ability to taste
1 Sense of touch