IT Support Technician - Omaha

SUMMARY DESCRIPTION:

The IT Support Technician is responsible for supporting and maintaining in-house technology equipment and IT & AV assets. This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware and equipment while ensuring its optimal performance. The person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.

ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC.
• Aids in development of business continuity and disaster recovery plans, maintains current knowledge of plan executables, and responds to crises in accordance with business continuity and disaster recovery plans.
• Identifies and delivers required hardware service levels according to company policies.
• Communicates with 3rd party Audio/Visual team and provides overall AV support as needed.
• Communicates with, and provides training and support to, end users and staff on equipment operation and other issues.
• Installs, configures, tests, maintains, monitors, and troubleshoots end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products, and associated end user software and networking software products.
• Performs on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
• Receives and responds to incoming calls, pages, and/or e-mails regarding hardware problems.
• Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Develops and maintains an inventory of all hubs, routers, switches, bridges, server boxes, cabling, and other networking equipment.
• Documents instances of hardware failure, repair, installation, and removal.
• Maintains up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
• Performs other tasks as assigned.

JOB SPECIFICATIONS: Education, experience, skills required, equipment used.
• Must be 19 years or older.
• High School Diploma.
• Two (2) years’ experience in installing and troubleshooting Windows Operating Systems, Desktop Hardware, and Microsoft Products with experience in deploying and maintaining servers and network equipment in a Data Center.
• One (1) year experience working in an Active Directory environment with systems tools such as a Wire Shark, Fluke Meter, Altiris, and Ghost.
• Effectively communicate in English, both written and oral forms.
• Previous experience working in a similar casino setting.
• Previous experience with gaming systems, Table Game systems, Cash Dispensing Systems, and Kiosk technology.

CORE COMPETENCIES:

• Collaboration Skills
• Guest Focus
• Communication Proficiency
• Flexibility
• Problem Solving
• Ethical Conduct
• Stress Management/Composure

TRAVEL REQUIREMENTS: Travel is primarily local during the business day, travel from the Warhorse Gaming property to the Casino is required and some additional site property travel may be required.

WORK HOURS: This is a full-time position supporting a 24x7x365 business.  Basic days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Evening, graveyard, weekend, and holiday hours    required, based on business need.

CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NE Gaming License.

Other Certifications? Certification (Microsoft, Cisco, A+, Network+) preferred

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.