Security Shift Manager

SUMMARY DESCRIPTION:
The Security Shift Manager is responsible efficient daily operation of the
security department in accordance with the property’s established policies,
procedures, and controls to ensure guest, team member safety and protect
Company assets.

ESSENTIAL JOB
FUNCTIONS/DUTIES:

• Practices, supports, and maintains the Mission, Vision and Values of
WarHorse Gaming, LLC.
• Assists in the planning, implementation and evaluation of the security
operations and the coordination of its programs with other departments.
• Ensures that all security reports are submitted in a timely manner.
• Assists in the assignment of Security staff to various locations
according to job requirements and the officers’ abilities, skills, and
experience.
• Observes in performance of duties to evaluate efficiency and to detect
and correct inefficient work practices.
• Ensures all applicable laws, rules and regulations of the company are
firmly and fairly enforced.
• Leads investigations.
• Ensures compliance with federal, state and company rules and
regulations.
• Implements departmental and procedures and trains, schedules,
supervises and evaluates security officers on assigned shift.
• Identifies and controls risks and threats to the safety and assets of the
company patrons and team members.
• Patrols property identifying potential security and or safety issues.
• Assists in ensuring the safety and protection of guests, team members
and the entire facility.
• Maintains staffing levels within the security department and is
instrumental in interviewing, training, scheduling, evaluating and
disciplining team members as needed and instills an atmosphere that
encourages team members to thrive and succeed.
• Ensures effective recruitment, hiring, training, recognition, coaching
and counseling and other personnel related matters are being handled
appropriately.
• Facilitates performance review process.
• Detains persons for probable cause for the purpose of notifying law
enforcement and/or state gaming officials.
• Controls and maintains company-wide key controls throughout the
property while on duty.
• Performs other duties as assigned.

JOB SPECIFICATIONS:

• Must be 21 years or older.
• Associate degree in related field; or equivalent work experience.
• Five (5) years casino security experience, three (3) years in a
supervisor/management capacity.
• Excellent organizational skills and attention to detail.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.
• Previous experience in a casino resort preferred.

CORE COMPETENCIES:

• Leadership & Navigation
• Communication
• Analytical and Critical Thinking
• Relationship-Building
• Teamwork Orientation.
• Engagement.
• Problem Solving/Analysis
• Business Acumen
• Flexibility
• Trust/Integrity
• Guest Focus
• Initiative
• Decision Making
• Stress Management/Composure

TRAVEL REQUIREMENTS: Travel is not required for this position

WORK HOURS:
Due to the unpredictable nature of the hospitality/entertainment industry,
Team members must be able to work varying-schedules to reflect the
business needs of the property.

CERTIFICATION
REQUIREMENTS:
Is this position responsible for selling, serving, or distributing alcoholic
beverages or do they have comp authority? No
Gaming License Required? Ability to secure and maintain NE Gaming
License.
Other Certifications? CPR Certification, Driver’s License
Please note this job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and
activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex,
race, national origin, religion, marital status, or physical disability. However, preference may be extended to
persons of Native American descent in accordance with applicable laws.

PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
SECURITY SHIFT MANAGER

0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels

WORK ENVIRONMENT:
3 Accessibility of all worksites required for the position
2 Exposure to weather and temperature extremes
2 Exposure to darkness
2 Exposure to cramped spaces
2 Exposure to loud noises
2 Exposure to chemicals and fumes
2 Exposure to dust
2 Exposure to heights
2 Exposure to work safety hazards
2 Exposure to secondhand smoke
2 Amount of overtime/extended work hours required

PHYSICAL EFFORT:
2 Physical mobility: movement from place to place on the job, considering distance and speed
2 Physical agility: ability to maneuver body while in place
2 Ability to lift up to 50 lbs
2 Physical strength to handle routine office materials and tools
2 Dexterity of hands and fingers
2 Dexterity of feet
2 Physical balance: ability to maintain balance and physical control
2 Coordination: including eye/hand, hand/foot, etc.
2 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
2 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
2 Ability to compute basic math calculations
COMMUNICATION:
2 Fluency in English
0 Fluency in another language
2 Verbal communication
2 Written communication
2 Non-verbal communication

SENSORY ABILITIES:
2 Ability to see
2 Ability to distinguish colors
2 Ability to hear
2 Ability to smell
1 Ability to taste
2 Sense of touch