Table Games Supervisor - Lincoln

Table Games Floor Supervisor 

SUMMARY 

The Table Games Floor Supervisor is responsible for assisting with managing the Table Games Department; providing staff with effective guidance and assistance regarding accomplishing the goals and objectives of the table games facilities. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse, Lincoln. 
• Tracks and documents play of guests including but not limited to monitoring wager amounts, length of play, purchase amounts and wins/losses.  
• Maintains proper table inventories through fills and credits.  
• Issues playing cards and dice and review them for irregularities at the beginning of the shift.  
• Assists with personnel functions, such as: training, development, supervision, evaluations, and disciplinary actions; will perform these functions in a timely manner.  
• Supervises, coaches, instructs and direct dealers in proper procedures of appropriate aspects of table games operations including but not limited to correction of errors, recommendations of disciplinary actions and monitoring all work processes.  
• Assists with staff schedules for assigned shift, including the scheduling of any necessary team member training.  
• Investigates and resolves guest complaints regarding customer services issues in a positive manner.  
• Ensures team member compliance with all departmental, company, gaming policies, procedures and any other applicable rules and regulations; will also enforce all required safety codes.  
• Maintains company, team member, and guest information confidentiality.   
• Must be flexible in scheduling based on business needs.  
• Performs other tasks as assigned. 

SKILLS AND QUALIFICATIONS 

• Must be 21 years of age or older.  

• High school diploma. GED, or relevant experience.  
• Three (3) years Table Game experience and/or training, experience in table games operations to include, but not limited to, experience as a Dealer, Floor Supervisor, Pit Supervisor, Shift Manager Trainee and/or Shift Manager.  
• Excellent organizational skills and attention to detail.  
• Strong analytical and problem-solving skills.  
• Proficient with Microsoft Office Suite or related software.  
• Demonstrates commitment to guest service excellence and ethical conduct.  
• Must have a comprehensive understanding of player tracking systems and complimentary guidelines consistent with normal industry standards.  
• Working knowledge of company internal controls and Policies and Procedures.  
• Working knowledge of all table games and their rules and regulations.  
• Exhibits respectful consideration of viewpoints, situations, and others.  
• Places the guest’s experience and safety at the forefront of every decision. 

COMPENTENCIES 

• Guest Focus  
• Initiative  
• Teamwork Orientation  
• Communication Proficiency  
• Ethical Conduct  
• Problem Solving/Analysis  
• Decision Making  

• Flexibility  
• Stress Management/Composure  

BENEFITS
• Federal Employees Medical Coverage
• Full Insurance Coverage offerings
• 401K with Day 1 Vesting & Company Match
• Quarterly Incentive Program
• Vacation, Holiday & Sick Days
• Discounted Meal Program

TRAVEL   

None  

POSITION TYPE/EXPECTED HOURS OF WORK   

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property. 

CERTIFICATION REQUIREMENTS   

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No   

Gaming License Required? Ability to secure and maintain NE Gaming License required.   

Other Certifications? Drivers’ License.     

Other Duties   

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.   

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws. 

PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:
1 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
1 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
1 Exposure to work safety hazards
2 Exposure to secondhand smoke
1 Amount of overtime/extended work hours required

PHYSICAL EFFORT:
1 Physical mobility: movement from place to place on the job, considering distance and speed
1 Physical agility: ability to maneuver body while in place
1 Ability to lift up to 75+ lbs.
1 Physical strength to manage routine office materials and tools
1 Dexterity of hands and fingers
1 Dexterity of feet
1 Physical balance: ability to maintain balance and physical control
1 Coordination: including eye/hand, hand/foot, etc.
1 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:
1 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
1 Memory, considering the amount and type of information
1 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
2 Ability to compute basic math calculation

COMMUNICATION:
1 Fluency in English
1 Fluency in another language
2 Verbal communication
2 Written communication
1 Non-verbal communication

SENSORY ABILITIES:
2 Ability to see
2 Ability to distinguish colors
1 Ability to hear
0 Ability to smell
0 Ability to taste
1 Sense of touch