Mutuels/Sportsbook Cashier

WarHorse Gaming Lincoln, LLC, a division of Ho-Chunk, Inc.
Location: Lincoln, NE
Job Type: Full-time | Varying schedule including nights, weekends, and holidays

Compensation & Benefits

• Salary Range: $17.00/hour starting pay, plus tips

• Federal Employees Medical Coverage

• Full insurance coverage offerings

• 401(k) with immediate vesting & company match

• Quarterly incentive program

• Vacation, holiday & sick days

About Ho-Chunk, Inc. & WarHorse Gaming

Ho-Chunk, Inc. is an award-winning economic development corporation of the Winnebago Tribe of Nebraska. Our mission is to provide long-term economic development for the Winnebago Tribe and job opportunities for Tribal members.

WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.

Our work is guided by our core NATIVE values:

• Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.

• Accountable – To always do what’s right.

• Team-Focused – For inclusive progress.

• Innovative – In creating solutions.

• Visionary – In our purpose and direction.

• Excellence – Through learning and performance.

Position Summary

The Mutuels/Sportsbook Cashier processes wagers for horse racing and sporting events with accuracy, efficiency, and professionalism. This role is responsible for entering betting information, issuing tickets, paying winning wagers, balancing cash banks, and providing superior guest service. While the schedule varies, approximately 90% of time will be spent working in mutuels.

Key Responsibilities

• Accurately write, verify, and issue payments for sports and horse racing wagers in compliance with company policies, state regulations, and federal gaming statutes.

• Follow all procedures for the sale and payout of tickets.

• Educate guests on wagering rules, procedures, betting lines, and odds.

• Maintain and balance a cash bank throughout the shift, reconciling transactions at shift end.

• Maintain work area cleanliness and ensure adequate inventory of supplies.

• Address guest questions, concerns, or complaints, escalating as needed.

• Maintain knowledge of sporting and horse racing events, property promotions, and offerings.

• Follow company safety standards and prioritize workplace safety.

• Stay current on industry developments, resources, and best practices through ongoing training.

• Present a professional appearance and demeanor at all times.

• Provide excellent customer service and communication in all guest interactions.

• Perform other related duties as assigned.

Qualifications & Experience

Required:

• Must be 21 years of age or older

• High school diploma or GED

• Strong guest service and interpersonal skills

• Proficiency with Microsoft Office Suite or related software

• Excellent organizational skills and attention to detail

• Strong analytical and problem-solving abilities

Preferred:

• Experience as a Sportsbook or Mutuels Writer/Teller

• One (1) year of guest service and cash/credit card processing experience

• Bilingual skills

Work Environment & Physical Requirements

• Frequent standing and movement throughout the work area

• Ability to lift up to 25 lbs.

• Regular verbal communication with guests and team members

• Exposure to secondhand smoke, loud noise, and standard gaming environment conditions

• Occasional exposure to weather extremes when moving between locations

Schedule

Varied schedule including nights, weekends, and holidays. Current schedule:

• Monday–Tuesday: Off

• Wednesday–Thursday: 11:00 a.m.–7:00 p.m.

• Friday–Saturday: 2:00 p.m.–9:00 p.m.

• Sunday: 12:00 p.m.–8:00 p.m.

Drug-Free Workplace

WarHorse Gaming is a Drug-Free Workplace. All new hires must successfully complete a pre-employment drug screening. Employees may also be subject to random drug screenings during their employment.

Why Join This Team?

• A mission-driven culture dedicated to economic advancement and community impact

• Guided by strong NATIVE values and tribal-owned purpose

• Career stability and opportunities across diverse industries

• A collaborative work environment that encourages innovation and professional growth

Our Commitment to Diversity

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws. 

CERTIFICATION REQUIREMENTS:  

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No 

Gaming License Required? Ability to secure and maintain NE Gaming License 

Other Certifications? N/A

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

PHYSICAL REQUIREMENTS ASSESSMENT 

Rating Scale 

0 – Not Applicable to This Position 1 – Normal:  Conditions Similar to Everyday Life 2 – Above Average:  Beyond Normal Levels 3 – Extreme:  Extraordinary Levels,  

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job. 

WORK ENVIRONMENT:  

2, Accessibility of all worksites required for the position  

1, Exposure to weather and temperature extremes  

1, Exposure to darkness  

1, Exposure to cramped spaces  

1, Exposure to loud noises  

1, Exposure to chemicals and fumes  

1, Exposure to dust  

1, Exposure to heights  

1, Exposure to work safety hazards  

2, Exposure to secondhand smoke  

1, Amount of overtime/extended work hours required  

PHYSICAL EFFORT:  

1, Physical mobility:  movement from place to place on the job, considering distance and speed  

1, Physical agility:  ability to maneuver body while in place  

1, Ability to lift up to 25 lbs.  

1, Physical strength to handle routine office materials and tools  

1, Dexterity of hands and fingers  

1, Dexterity of feet  

1, Physical balance:  ability to maintain balance and physical control  

1, Coordination: including eye/hand, hand/foot, etc.  

1, Endurance:  prolonged physical activity with limited opportunity to rest  

MENTAL EFFORT:  

1, Concentration/intensity:  prolonged mental effort with limited opportunity for breaks  

1, Memory, considering the amount and type of information  

1, Complexity of decision making  

1, Time pressure of decision making  

1, Analytical thinking  

1, Conceptual thinking  

2, Ability to compute math calculations   

COMMUNICATION:  

1, Fluency in English  

1, Fluency in another language preferred.  

2, Verbal communication  

1, Written communication  

1, Non-verbal communication  

SENSORY ABILITIES:  

1, Ability to see  

1, Ability to distinguish colors  

1, Ability to hear  

1, Ability to smell  

1, Ability to taste  

1, Sense of touch