WarHorse Gaming, a division of Ho-Chunk, Inc.
Location: Lincoln, NE
Job Type: Full-time | Swing Shift - Schedule varies, supporting 24/7/365 operations
Salary Range: Based on experience
Federal Employees Medical Coverage
Full insurance coverage offerings
401(k) with immediate vesting & company match
Quarterly incentive program
Vacation, holiday & sick days
Discounted meal program
Ho-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members. Through a diverse portfolio of businesses, Ho-Chunk, Inc. supports community development while preserving culture and strengthening sovereignty.
WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.
Our work is guided by our core NATIVE values:
Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.
Accountable – To always do what’s right.
Team-Focused – For inclusive progress.
Innovative – In creating solutions.
Visionary – In our purpose and direction.
Excellence – Through learning and performance.
The Information Technology Support Technician is responsible for supporting and maintaining in-house technology equipment and IT/AV assets. This includes installing, configuring, diagnosing, repairing, and upgrading corporate hardware and software while ensuring optimal performance. The position also provides troubleshooting, end-user support, training, and assistance to ensure seamless technology operations across the property.
Support and uphold the Mission, Vision, and Values of WarHorse Gaming.
Assist in developing business continuity and disaster recovery plans; maintain knowledge of plan executables and respond to crises as needed.
Install, configure, test, monitor, and troubleshoot end-user devices, network hardware, printers, scanners, presentation systems, and related software.
Perform on-site analysis, diagnosis, and resolution of complex IT and hardware problems, implementing corrective solutions and coordinating off-site repairs as necessary.
Provide Audio/Visual (AV) support and communicate with third-party AV vendors as required.
Deliver training and support to end users and staff on equipment operation and system use.
Maintain accurate inventories of IT and networking equipment, including monitors, servers, routers, switches, and peripheral devices.
Document all instances of hardware failure, repair, installation, and removal.
Track and manage IT hardware/equipment contracts, including contract-based installations.
Respond promptly to IT support requests via calls, pages, and emails.
Perform additional duties as assigned.
Required:
Must be 21 years of age or older.
High school diploma.
Two (2) years of experience installing and troubleshooting Windows operating systems, desktop hardware, and Microsoft products, with exposure to deploying and maintaining servers and network equipment in a data center.
One (1) year of experience working in an Active Directory environment using system tools such as WireShark, Fluke Meter, Altiris, and Ghost.
Strong English communication skills (written and verbal).
Previous experience in a casino setting.
Experience with gaming systems, table game systems, cash-dispensing systems, and kiosk technology.
Preferred:
Microsoft, Cisco, CompTIA A+, or Network+ certification.
Exposure to varying conditions including weather, confined spaces, noise, dust, chemicals/fumes, heights, and secondhand smoke.
Requires regular lifting of up to 50 lbs., physical agility, balance, coordination, and dexterity for handling IT equipment.
Involves extended periods of mobility, standing, and occasional overtime or extended hours.
Requires concentration, analytical thinking, and decision-making under time pressure.
Full-time role supporting 24/7/365 operations.
Core schedule is Monday–Friday, 8:00 a.m. to 5:00 p.m., with evening, overnight, weekend, and holiday hours required based on business needs.
Travel between WarHorse properties may be required.
WarHorse Gaming is a Drug-Free Workplace. All new hires must successfully complete a pre-employment drug screening. Employees may also be subject to random drug screenings during their employment.
A mission-driven culture dedicated to economic advancement and community impact
Guided by strong NATIVE values and tribal-owned purpose
Career stability and opportunities across diverse industries
A collaborative work environment that encourages innovation and professional growth
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
WORK ENVIRONMENT:
3 Accessibility of all worksites required for the position
2 Exposure to weather and temperature extremes
2 Exposure to darkness
2 Exposure to cramped spaces
2 Exposure to loud noises
2 Exposure to chemicals and fumes
2 Exposure to dust
2 Exposure to heights
2 Exposure to work safety hazards
2 Exposure to secondhand smoke
2 Amount of overtime/extended work hours required
PHYSICAL EFFORT:
2 Physical mobility: movement from place to place on the job, considering distance and speed
2 Physical agility: ability to maneuver body while in place
2 Ability to lift up to 50 lbs
2 Physical strength to handle routine office materials and tools
2 Dexterity of hands and fingers
2 Dexterity of feet
2 Physical balance: ability to maintain balance and physical control
2 Coordination: including eye/hand, hand/foot, etc.
2 Endurance: prolonged physical activity with limited opportunity to rest
MENTAL EFFORT:
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
2 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
2 Ability to compute basic math calculation
COMMUNICATION:
2 Fluency in English
0 Fluency in another language
2 Verbal communication
2 Written communication
2 Non-verbal communication
SENSORY ABILITIES:
2 Ability to see
2 Ability to distinguish colors
2 Ability to hear
2 Ability to smell
1 Ability to taste
2 Sense of touch
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