Slot Attendant - Swing Shift- Omaha

PART-TIME SLOT ATTENDANT- Swing Shift 

$15/hour + Tips

SUMMARY DESCRIPTION:
The Slot Attendant delivers exceptional guest service by responding quickly and professionally to guests’ needs on the casino floor. This role supports smooth slot machine operations by completing minor machine repairs, processing hand-paid jackpots, replenishing printer paper, and providing helpful, friendly assistance to guests.

ESSENTIAL JOB FUNCTIONS / DUTIES

(Performed with or without reasonable accommodation)

• Upholds and demonstrates the Mission, Vision, and Values of WarHorse Gaming Omaha, LLC.

• Maintains a visible presence on the casino floor and responds promptly to guest requests.

• Provides courteous, accurate information and offers solutions with empathy and professionalism.

• Explains game functions, payouts, and jackpots to guests as needed.

• Resets slot machines and processes manual jackpot payouts.

• Refills ticket printers with voucher paper and completes light machine troubleshooting.

• Protects company assets by following all safety procedures and maintaining proper control of keys, radios, and handheld devices.

• Assists with player account creation and card printing.

• Supports beverage service by helping guests place orders.

• Adheres to attendance guidelines, regulatory requirements, and company policies.

• Participates in required training sessions and assists leadership with assigned projects.

• Helps train new team members as directed.

• Understands and complies with the Company Compulsive and Problem Gambling Plan, including regulations on serving minors and intoxicated persons.

• Maintains flexibility with scheduling based on business needs.

• Performs other duties as assigned.

JOB SPECIFICATIONS

Education & Experience:

• Must be 21 years or older.

• High School Diploma, GED, or relevant experience.

• 1+ year experience in gaming or hospitality preferred.

• Proven customer service background.

Skills & Abilities:

• Strong organizational skills and attention to detail.

• Excellent communication and problem-solving abilities.

• Comfortable using mobile devices, tablets, and touch-screen technology.

• Proficient with Microsoft Office; slot system experience is a plus.

• Demonstrated commitment to guest service excellence and professional conduct.

CORE COMPETENCIES

• Guest Focus

• Collaboration

• Communication Proficiency

• Problem Solving

• Ethical Conduct

• Flexibility

• Stress Management & Composure

BENEFITS

• Federal Employees Medical Coverage (Medical/Dental/Vision)

• Full insurance offerings

• 401(k) with Immediate Vesting & Company Match

• Quarterly Incentive Program

• Vacation, Holiday & Sick Days

• Discounted Meal Program

TRAVEL REQUIREMENTS:

None.

WORK HOURS:

Due to the nature of the hospitality and entertainment industry, candidates must be available for varied schedules, including nights, weekends, and holidays as business needs require.

CERTIFICATION REQUIREMENTS:

• NE Gaming License required (must be able to obtain and maintain).

• This position does not sell, serve, or distribute alcoholic beverages and does not carry comp authority.

ADDITIONAL INFORMATION

This job description is not designed to cover all duties or responsibilities required of this role. Tasks may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Preference may be extended to persons of Indian descent as permitted by law.

PHYSICAL REQUIREMENTS ASSESSMENT

Work Environment:
Accessibility: 1
Weather/Temperature Extremes: 1
Darkness: 1
Cramped Spaces: 1
Loud Noises: 1
Chemicals/Fumes: 1
Dust: 1
Heights: 1
Safety Hazards: 1
Secondhand Smoke: 3
Overtime: 2

Physical Effort:
Mobility: 1
Agility: 1
Lift up to 50 lbs: 1
Strength: 1
Hand/Finger Dexterity: 1
Foot Dexterity: 1
Balance: 1
Coordination: 1
Endurance: 1

Mental Effort:
Concentration: 1
Memory: 2
Decision-Making Complexity: 2
Decision Time Pressure: 2
Analytical Thinking: 2
Conceptual Thinking: 2
Math Calculations: 2

Communication:
English Fluency: 1
Other Languages: 0
Verbal Communication: 3
Written Communication: 3
Non-Verbal Communication: 1

Sensory Abilities:
Sight: 3
Color Distinction: 3
Hearing: 1
Smell: 0
Taste: 0
Touch: 1