Outlet Manager (Food Hall)

FOOD & BEVERAGE MANAGER

Salary: Competitive; based on experience

SUMMARY DESCRIPTION

The Food & Beverage Manager is responsible for overseeing the daily operations of all assigned Food & Beverage outlets, ensuring exceptional guest service, operational excellence, and financial performance. This role leads and develops front-of-house teams, collaborates closely with back-of-house leadership, ensures compliance with all regulatory and company standards, and drives guest satisfaction through quality service, consistency, and accountability.

ESSENTIAL JOB FUNCTIONS & DUTIES

The following duties are representative of the essential functions of this position and may be performed with or without reasonable accommodation:

• Practices, supports, and upholds the Mission, Vision, and Values of WarHorse Gaming, LLC

• Schedules, directs, supervises, trains, and develops front-of-house staff for assigned outlets

• Partners with culinary and back-of-house teams to ensure quality, consistency, and timely service

• Ensures compliance with all company policies, internal controls, and applicable federal, state, and local regulations

• Maintains high standards of safety, sanitation, and cleanliness across all assigned areas

• Manages inventory, requisitions, ordering, and proper storage of food, beverage, equipment, and supplies

• Oversees food preparation, portion control, and presentation standards

• Develops and executes promotions and initiatives to drive outlet revenue

• Ensures proper payment, comp authorization, and cash-handling procedures are followed

• Authorizes comp transactions in accordance with company policy

• Conducts inspections of supplies, equipment, and work areas to ensure operational readiness

• Serves as a primary point of contact for guest feedback and resolves service or quality concerns

• Maintains budgets, payroll records, and reviews financial transactions

• Establishes performance expectations and customer service standards for team members

• Controls food, labor, and operating costs to optimize profitability on a daily basis

• Recommends and implements strategies to increase revenue and operational efficiency

• Attends required meetings, trainings, and leadership development sessions

• Promotes positive guest, employee, and public relations

• Performs other duties as assigned

JOB SPECIFICATIONS

A satisfactory combination of education and experience may be considered in lieu of stated requirements.

• High school diploma or GED required

• Minimum of eight (8) years of Food & Beverage experience, including five (5) years in a supervisory or management role

• Proficiency with Microsoft Office Suite or related software

• Strong experience with POS systems, including operational use and programming

• Working knowledge of government health, food service, and hospitality regulations

• Demonstrated experience in financial accountability, budgeting, and cost control

CORE COMPETENCIES

• Guest Focus

• Initiative

• Teamwork Orientation

• Communication Proficiency

• Ethical Conduct

• Problem Solving & Analysis

• Decision Making

• Flexibility

• Stress Management & Composure

TRAVEL REQUIREMENTS

• Travel is not required for this position.

WORK HOURS

Due to the nature of the hospitality and entertainment industry, team members must be able to work flexible schedules, including evenings, weekends, holidays, and varying shifts based on business needs.

CERTIFICATION & LICENSING REQUIREMENTS

• Position involves selling, serving, or distributing alcoholic beverages and includes comp authority

• Ability to obtain and maintain a Nebraska Gaming License

• Required Certifications:

  • Food Handler Certification

  • ServSafe Certification

  • TIPS Alcohol Certification

DISCLAIMER

This job description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications. Duties and responsibilities may change at any time with or without notice.

Ho-Chunk, Inc. and its subsidiaries are equal opportunity employers. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. Preference may be extended to persons of Native American descent in accordance with applicable laws.